Your new roleYou will have a proven track record in successfully delivering a range of support functions to clients including sound experience in: systems monitoring; trouble shooting; and diagnostics. The role will involve liaising with both internal and external stakeholders to fully deliver operational systems and ensure 2nd / 3rd line technical support is provided as required.What you'll need to succeed* Detailed knowledge of UNIX/AIX, VMWare and Linux* Knowledge of a help desk system and managing service requests / incidents/ problems* Respond to users within set service level agreements (SLA's) and operating level agreements (OLA's)* Attention to detail and ability to meet agree build standards* Good organisational and communications skills, Strong technical troubleshooting skills* Proactive approach and team playerNice to have skills* An understanding of ITIL framework* Knowledge of IBM storage and SAN configuration* Knowledge of any of following applications/solutions would be beneficial: Oracle Grid Infrastructure, Tivoli Storage Manager (TSM), and Oracle DatabasesWhat you'll get in returnc£500 per day (inside IR35)What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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