Join to apply for the Service Desk Manager role at Bowdon Associates Ltd.
Base Pay Range
Job Title: Service Desk Manager
Location: Newcastle-Upon-Tyne
Salary: Up to £55,000 + Package
The Client
Our client is the world's largest HVAC and Air Source Heat Pump manufacturer and fastest growing brand of HVAC products in the UK. In supporting further growth, they are looking to expand their team in many key areas of their business.
The Role of Service Desk Manager - Air Source Heat Pumps
As a technical support engineer, you will handle post-sale technical enquiries including fault finding, product information, spare parts, and more from our installer network. You will be given training in all manufactured products and entrusted to provide the best technical support to our clients' customers and engineers.
Key Responsibilities of the Service Desk Manager - Heat Pumps
* Managing a dedicated technical team for heat pumps that covers technical queries, service visits, breakdowns, spare parts, and more.
* Ensuring customers receive the best technical service and response in relation to product advice, technical support, breakdowns, and product supply.
* Management of a small team that includes field engineers and in-house technical support engineers, with plans for expansion as the division continues to grow.
* Involvement in product training for heat pump installers and service engineers, creating content and marketing tools to deliver first-class courses.
* Supporting and driving the division's growth in collaboration with the senior management team.
Person Specification
* Strong technical background in Air Source Heat Pumps.
* Experience as an engineer in installation, service, or commissioning is preferred.
* Office and man-management experience required.
* Experience in providing in-house technical support and training is preferred but not essential.
* Previous/current role as a Technical Manager, Technical Support Manager, or Service Manager is preferred.
* Flexibility to travel to customer sites, training centres, and support engineers.
Benefits
* Yearly bonus
* Company events
* Company pension
* Life insurance
* On-site parking
Keywords
Engineer, Technical Support Engineer, Support Engineer, HVAC, Renewables, Heat Pump, Air Source Heat Pump, AC, Air Conditioning, ASHP, Technical Manager, Renewables Technical Manager
Seniority Level
Mid-Senior level
Employment Type
Full-time
Industries
Appliances, Electrical, and Electronics Manufacturing, Facilities Services, and Industrial Machinery Manufacturing
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