B28, Hall Green, City and Borough of Birmingham
Perry Barr, City and Borough of Birmingham
B5, Digbeth, City and Borough of Birmingham
£24,000 - £25,500/annum with Bonus Scheme!
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Are you looking to work for a company who will fully support you and provide full training?
Would you like to be a valued member of an exciting and dynamic customer service team?
If so, we have the perfect job for you.
Job Responsibilities:
1. Act as front-line liaison between the customer and their requirements.
2. Liaise efficiently and effectively between the customer and internal departments to ensure the customer receives the highest possible level of service.
3. Complete telephone and email sales inquiries.
4. Deal with customer queries efficiently or escalate where necessary.
5. Input customer orders and raise delivery notes to ensure on-time order delivery.
6. Arrange the collection of returning goods from customer premises.
7. Update customer order delivery status including live and outstanding deliveries upon request.
8. Ensure the accurate completion of paperwork, including delivery paperwork and QHSE documentation.
9. Monitor customer repair jobs through the workshop and maintain customer communication throughout.
10. Be flexible and willing to undertake tasks and roles, e.g., Parts + Service + Sales.
11. Raise any concerns with the Office support manager as necessary.
12. Load special customer jobs (test & reports, customer own unit repairs) and monitor through the workshop.
13. Input customer email/Elcome orders and raise delivery notes to ensure on-time order delivery.
14. Monitor backorders and VORs and input into production to expedite overdue orders.
15. Produce accurate export documentation and invoices to enable timely payment from customers.
16. Provide general administration services to the sales managers including liaison with shipping agents, export depots, etc.
17. Telephone liaison with overseas sales offices & foreign customers as necessary.
18. Assist the sales manager with customer quotes, price inquiries, and chasing back orders as required.
Ideal Candidate Skills:
1. Proven experience working within a fast-paced telephone sales environment.
2. Proficiency in MS Office (MS Excel and MS Outlook in particular).
3. Experience working with cataloguing software.
4. Proven ability to work as part of a team.
5. Attention to detail and problem-solving skills.
6. Excellent written and verbal communication skills.
7. Strong organizational skills with the ability to multi-task.
In return, we will provide a competitive salary, full product support and training, and a fun and enjoyable place to work.
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