Life on the Team Join our dynamic Wintel Support team in Milton Keynes, where you’ll be part of a collaborative environment that values continuous learning and development. As a 2nd Line Wintel Analyst, you’ll work closely with colleagues across different teams, including the 3rd Line specialists, to resolve incidents and implement key infrastructure changes. The role offers a great opportunity to hone your technical skills while contributing to the seamless support of our customer’s estates. Your insights and expertise will be vital in supporting the team’s success, making a real impact on our customer experience. What you’ll do • Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service • Guide and support other 2nd Line Analysts, offering assistance with escalations and helping to maintain an efficient service desk environment • Manage tickets, ensuring all incidents, requests, and problems are addressed within agreed timeframes • Collaborate with various teams for problem-solving and project-driven work, enhancing your technical abilities and experience • Support infrastructure change implementations, ensuring seamless transitions and minimal disruption What you’ll need • At least three years of experience in 2nd Line infrastructure support, ideally with hands-on experience in resolving server-related incidents • Strong problem-solving abilities, with the ability to stay calm and efficient in a high-pressure environment • Excellent organisational and communication skills, capable of collaborating across teams and addressing service issues in a methodical and efficient manner Strong technical skills in the following areas • Antivirus Solutions: Symantec Endpoint Protection, McAfee, Microsoft Defender • Cloud Fundamentals: Microsoft Azure, Amazon Web Services (AWS) • Directory Services: Active Directory Domain Services, Entra ID • Ivanti UWM: Environment Manager, Application Control, Performance Manager • Monitoring Tools: ScienceLogic, SCOM • Networking Fundamentals: DNS, DHCP, TCP/IP • Policy Management: Group Policy, Intune Policy • Quest: Active Roles, Recovery Manager • Scripting: PowerShell If you're looking to grow your career and take on a rewarding role within a supportive and engaging team, we’d love to hear from you Computacenter is a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet.