Job summary An opportunity has arisen for a motivated, organised and enthusiastic individual to work as a Receptionist/Administrator in our Adult Community Mental Health Service in Widemarsh Street, Hereford. This is a permanent contract for 37.5 hours per week. You will be part of our administrative team, working in this friendly office alongside Team Secretaries and Medical Secretaries offering support to our Neighbourhood Mental Health Teams. Join our team; we pride ourselves in providing outstanding care to patients across Herefordshire and Worcestershire. We will provide you with resources to develop and progress a long-term career as well as flexibility, continual professional development and a wide range of wellbeing support. If you would like to discuss informally if this is the right role for you, get in touch with the Recruiting Manager, details of which can be found on the top right-hand side of the advert. Please note the Trust will not provide sponsorship to work for this role, to apply you must have current right to work in the UK status. Main duties of the job As part of our team you will undertake a full range of reception, clerical and administrative responsibilities. You will provide an efficient, welcoming and helpful reception service and will ensure that patient confidentiality is observed at all times. You will be expected to demonstrate an efficient and pleasant telephone manner when dealing with patients, staff and clinician enquiries and will take accurate details and record information within the patient record on the Trust database. You will take responsibility for dealing with incoming and outgoing post. Good communication skills are essential as you will need to liaise directly with patients, clinicians and other staff. About us At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire. Our people (all 4500 of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites. We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities. What we offer; 27 days leave plus bank holidays, increasing up to 33 days with long service Generous NHS pension and enhanced pay when you work unsocial hours Flexible and agile working opportunities Great maternity, paternity, and adoption support Wide range of supportive staff networks Health and wellbeing opportunities If you would like to know more, please visit our website. Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust. Date posted 14 January 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year Contract Permanent Working pattern Full-time Reference number C9798-1089 Job locations 178 Widemarsh Street Hereford HR4 9HN Job description Job responsibilities For full details of the duties and criteria for the role please refer to the job description and person specification attached. Job description Job responsibilities For full details of the duties and criteria for the role please refer to the job description and person specification attached. Person Specification Experience Essential Recent, relevant experience in an Administrative /Secretarial / Reception / Customer Service Role Desirable Previous relevant NHS administrative experience Knowledge Essential Knowledge of office procedures Computer literate and a good working knowledge of Microsoft Office; Outlook, Word, Excel Additional Criteria Essential Ability to meet the travel requirements of the role Qualifications Essential Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject Or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post I understand that I will be asked to provide original certificates to verify my qualifications at point of offer. Skills and Abilities Essential Ability to use own initiative Ability to prioritise workload and work effectively and efficiently unsupervised Excellent communication skills and ability to liaise with patients and colleagues at different levels Ability to be polite but firm when dealing with difficult, impatient or upset people Person Specification Experience Essential Recent, relevant experience in an Administrative /Secretarial / Reception / Customer Service Role Desirable Previous relevant NHS administrative experience Knowledge Essential Knowledge of office procedures Computer literate and a good working knowledge of Microsoft Office; Outlook, Word, Excel Additional Criteria Essential Ability to meet the travel requirements of the role Qualifications Essential Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject Or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post I understand that I will be asked to provide original certificates to verify my qualifications at point of offer. Skills and Abilities Essential Ability to use own initiative Ability to prioritise workload and work effectively and efficiently unsupervised Excellent communication skills and ability to liaise with patients and colleagues at different levels Ability to be polite but firm when dealing with difficult, impatient or upset people Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Herefordshire and Worcestershire Health and Care NHS Trust Address 178 Widemarsh Street Hereford HR4 9HN Employer's website https://www.hacw.nhs.uk/careers (Opens in a new tab)