IT Application Support - Contract role
Oxfordshire - Hybrid
£400 £500 pd - Outside IR35
3 Months with possible extension
Role Purpose:
To support and maintain a multitude of applications and software deployed across WAE's estate in accordance with the management framework owned by the Application Manager
Operational Duties:
· Day-to-day user support for a multitude of applications from different vendors used by the business including (but are not limited to) Midland HR, SAP, Atlassian, Salesforce, ServiceNow and many others.
· Take ownership of application related support incidents and resolve them in a timely fashion to ensure the maximum levels of productivity and efficiency are attained.
· Escalate to and work with application vendors and support providers to resolve issues where the IT service are unable to do this internally.
· Support application configurations
· Maintain applications through regular system management and upgrades (as required).
· Ensure licenses are kept up to date and consumption is monitored.
· Deploy new versions of software to end users in conjunction with Operations and Service Delivery teams.
· Work to find application rationalisations & savings where applicable
· Provide user training and materials where applicable.
· Proactively identify upcoming issues related to applications and work with Operations, Infrastruc...