Role: IT Field Delivery Engineer Location: Bristol Bath Taunton Role Purpose: To attend customer sites to provide support on IT hardware and software products within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Key Responsibilities: Conduct diagnostics, repair, and replacement of PCs, laptops, printers, and retail equipment with associated peripherals. This may also include basic servers and relevant network activities in line with business requirements. Complete customer rebuilds and configuration at desk level. Assist other engineers in delivering service to our customers. Provide cover for site roles where required due to planned or unplanned absence. Achieve the dynamic KPI targets set for the role. Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details in real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve the required commit time and accurately reflect work done through quality updates. This also includes the completion of any part movements and RMA generation. Assist other engineers in carrying out IMAC projects. Embrace and undertake training on new technologies, maintaining the skills and knowledge required to perform the role to the required standard. Expected to work towards a basic knowledge of servers and networking equipment. Carry out any other reasonable requests from line management. Participate in 24/7 coverage via a rota system (where contractually identified). Work a certain amount of overtime when required. Follow 'Quick Win' processes. Comply with management system policies, company policies, and guidelines, taking responsibility for health and safety in the workplace. Maintain company assets in good working order and general condition. Be familiar with customer policies and processes where applicable. Skills and Experience: Must always be professional and presentable. Must have a full UK driving licence. Must have excellent customer-facing skills. Must be able to obtain SC Clearance or be willing to apply. Must be self-motivated with good organisational skills and the ability to work unsupervised. Must possess or be able to obtain relevant technical certifications. Must hold at least the CompTIA A qualification or have equivalent knowledge/experience. Must be capable of working at height and undertaking varied manual handling activities. Must display positive behaviours that support team productivity.