Job Description Your responsibilities will include: · Working operationally at Reception assisting guests with enquiries, check in, storage of luggage and general information about the hotel and local area · Supervision, support and training of Front Office team members to ensure standards and procedures are followed · Ensuring that all company and department policies and procedures are followed · Promptly handling guest complaints and feedback in a professional manner · Completion of reports, conducting shift handover, ensuring all accounting practices and processes are completed, and administration duties as required · Work closely with the Reservations, Sales, Food & Beverage and Housekeeping teams to ensure guest expectations are met · Encourage and foster an environment of open communication across departments Qualifications Knowledge and Experience · Degree in Hotel Management · Minimum 3 years of relevant experience in a similar capacity · Excellent reading, writing and oral proficiency in English language · Ability to speak other languages will be an advantage · Good working knowledge of MS Excel, Word, PowerPoint and Opera Cloud Competencies · Strong leadership, interpersonal and training skills · Good communication and customer contact skills · Results and service oriented with an eye for details · Ability to multi-task, work well in stressful & high-pressure situations · A team player & builder · A motivator & self-starter · Well-presented and professionally groomed at all times