The Newcastle upon Tyne Hospitals NHS Foundation Trust
The Surgical and Associated Specialties Board at Newcastle Hospitals Trust consists of a range of surgical specialities including Breast, Colorectal, HPB, Vascular, ENT, and Urology.
The board is entering an exciting new era for our administration workforce. We are looking for talented individuals who wish to pursue a career in this area.
The Board is committed and proud to offer staff career development. The Board promotes development and training opportunities for administrative team members and has a designated Development Lead for administration staff who can support clearly mapped career progression.
We are looking for a conscientious individual with an enthusiastic outlook to fulfil the role of Senior Waiting List Co-ordinator. This new role will involve the planning and scheduling of patients who require surgery within the regional Upper GI surgical speciality. Alongside the administration team, you will be responsible for populating theatre lists at the Royal Victoria Hospital, and this new role will be pivotal in ensuring that these theatre sessions are effectively used.
* Interview Date: Monday 13 January 2025
NO AGENCIES PLEASE
Main Duties of the Job
The post holder will be responsible (alongside the clinical administrators) for coordinating the waiting list for the Upper GI team, ensuring compliance with 18 weeks and updating and maintaining the care co-ordination system.
The successful candidate will have the motivational skills to integrate well with the existing teams and demonstrate true organisational skills. Applicants will be reliable while having a flexible working approach in supporting systems and their functions. The post holder will have a genuine desire to provide a quality service for patients with a clear understanding of patient confidentiality. The role has lots of variety and ad-hoc demands, and the post holder must possess excellent time management and planning skills. This role would be well suited to someone with high levels of organisational and planning skills and a competent use of MS Excel would be expected.
Managing waiting lists for consultants and their teams in the Upper GI unit.
Maintenance of waiting lists to ensure patients are seen in line with their clinical priority, including contribution to regular 18-week pathway meetings.
About Us
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
* Freeman Hospital
* Royal Victoria Infirmary (RVI)
* Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
* Newcastle Dental Hospital
* Newcastle Fertility Centre
* Northern Centre for Cancer Care, North Cumbria
* Northern Genetics Service
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust, please visit: Careers | Newcastle Hospitals | NHS
Job Responsibilities
* The post holder is expected to understand and apply the Patient Access Policy to their everyday activity, ensuring that patients are managed fairly and contributing to the ability of the Trust to maintain waiting time targets.
* The Waiting List Office administrative service will contribute towards a systematic approach to delivering the NHS Plan commitments for access to elective and day case surgery, specifically the drive to guarantee maximum waiting times and introduce Patient Choice through booking systems. The sensitivity around clinical and management priorities will require the post holder to work with and have the confidence of Consultants and Directorate Managers. Communication with patients will be proactive, inviting discussion and consultation around their preferences and availability. Patient focus and Customer Care will be a fundamental element of the service, delivered via written, telephone, and face-to-face contact. Patient confidentiality must be observed at all times.
* The post holder is the line manager to the Waiting List Office Team. It carries specific responsibilities for ensuring the systems and procedures used by the team are operating effectively and within the context of the Trust's policies and priorities. The post holder will be accountable for ensuring that patients at risk of breaching are managed under the supervision of the appropriate Directorate Manager for the relevant specialty.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
Qualifications & Education
* Management qualification (NVQ level 4 or equivalent) or willingness to undertake or equivalent experience
Knowledge & Experience
* Previous supervisory experience
* Understanding of the NHS Plan
Skills & Abilities
* Good communication skills with the wider multi-disciplinary teams
* Demonstrate problem-solving skills
* Ability to meet deadlines
* Ability to provide formal training across disciplines in waiting list management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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