This is a re-advertisement. Previous candidates for this role need not apply. Location: University of Warwick Campus, Coventry Hours: 4 posts available 0.5 FTE (18.25 hours per week), 2 posts available 0.6575 FTE (24 hours per week) About the Role For informal enquiries, please contact Geoff Lewis (Customer Services Manager) at geoff.lewiswarwick.ac.uk. This is a unique opportunity to join at a pivotal moment for the Library as we embark on the transformation of our services and launch a new strategy. We are looking for inspiring, credible, and authentic team players. This is an opportunity to join this front facing Library team responsible for enquiry handling and customer support in both the Main Library and University Archive (Modern Records Centre). The successful candidates will provide support for a range of face to face and virtual enquiry services. It’s an opportunity to support the operational delivery and development of excellent frontline customer services, including all the Library’s diverse customer communities. Please see below the available shift patterns: Post 1 (0.5 FTE) Wed 13;15 – 20:00, Sat 13:30 – 20:00, Sun 08:00 – 14:30. 18.25hrs Post 7 (0.5 FTE) Fri 13:15 – 20:00, Sat and Sun 13:30 – 20:00, 18.25hrs Post 13 (0.6575 FTE) Mon and Tues 13:30 – 20:00, Sat 08:00 – 14:30, Sun 13:30 – 20:00. 24hrs Post 14 (0.5 FTE) Mon 13:15 – 20:00, Tues and Sun 13:30 – 20:00. 18.25hrs Post 18 (0.5 FTE) Thurs 08:00 – 14:45, Sat and Sun 08:00 – 14:30. 18.25hrs Post 20 (0.6575 FTE) Mon-Thurs 13:30-20:00. 24hrs Please state which position you are applying for in your covering letter. About You We are looking for outstanding candidates to join our Customer Services team. You will have good interpersonal skills, with the ability to work with a diverse range of people. You will be willing to learn, keen to take on new challenges and be able to work in a constantly evolving, busy customer focused environment. You will be highly motivated and enthusiastic. For further information regarding the skills required for this role please see the personal specification section of the attached job description. CLOSING DATE: Wednesday 23rd October 2024 at 11.55pm Full details of the duties and selection criteria for this role can be found in the vacancy advert on the University of Warwick's jobs pages. You will be routed to this when you click on the Apply button. £22,776 to £23,144 per annum, pro rata