The Oaks Medical Centre is recruiting for multiple vacancies as a GP Receptionist. We are open to full time or part time applicants.
The job location is at 199 Shady Lane, B44 9ER, but you could be asked to work at our branch site - 119 Chester Road, B74 2HE and Blackwood Health Centre.
Reception Responsibilities
* Answering incoming telephone calls regarding appointment requests, inquiries, etc.
* Making outgoing telephone calls to patients once appointment requests have been triaged.
* Politely greeting patients and visitors to the surgery.
* Scheduling appointments for patients.
* Checking patients in.
* Dealing with all requests in an efficient and courteous manner.
* Explaining the practice procedures to new patients.
* Accurately collecting information and personal details about patients.
* Updating the surgery's computer system with appointments and personal details.
* Receiving urine and blood samples and sending them off to hospital laboratories.
* Maintaining a clean reception and waiting area to show a professional image.
* Keeping the reception area and waiting area, notice boards, and leaflet dispensers tidy and free from obstructions and clutter.
* Any other tasks allocated by managers.
Confidentiality
* In the course of seeking treatment, patients entrust us with sensitive information regarding their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
* In performing the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff, and other healthcare workers. All such information from any source is to be regarded as strictly confidential.
* Information relating to patients, carers, colleagues, other healthcare workers, or the business of the Practice may only be divulged to authorized persons in accordance with the Practice's policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety
* The post-holder will assist in promoting and maintaining their own and others' health, safety, and security as defined in the Practice Health & Safety Policy, to include:
* Using personal security systems within the workplace according to Practice guidelines.
* Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
* Making effective use of training to update knowledge and skills.
* Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, and free from hazards.
* Reporting potential risks identified.
Equality and Diversity
* The post-holder will support the equality, diversity, and rights of patients, carers, and colleagues, to include:
* Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies and current legislation.
* Respecting the privacy, dignity, needs, and beliefs of patients, carers, and colleagues.
* Behaving in a manner that is welcoming to the individual, non-judgmental, and respects their circumstances, feelings, priorities, and rights.
Personal/Professional Development
* The post-holder will participate in any training program implemented by the Practice as part of this employment, such training to include:
* Participation in an annual individual performance review and monthly one-to-ones.
* Taking responsibility for own development, learning, and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality
* The post-holder will strive to maintain quality within the Practice and will:
* Alert other team members to issues of quality and risk.
* Assess own performance and take accountability for own actions, either directly or under supervision.
* Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.
* Work effectively with individuals in other agencies to meet patients' needs.
* Effectively manage own time, workload, and resources.
Communication
* The post-holder should recognize the importance of effective communication within the team and will strive to:
* Communicate effectively with other team members.
* Communicate effectively with patients and carers.
* Recognize people’s needs for alternative methods of communication and respond accordingly.
Person Specification
Qualifications
Essential
* GCSE grade A to C in English and Maths.
Desirable
* 2nd Language.
Experience
Essential
* Excellent communication skills.
* Excellent IT skills.
* Customer service experience.
Desirable
* Systemone knowledge.
* EMIS Knowledge.
* Previous GP reception experience.
Job Types
Full-time, Part-time, Permanent, Temporary, Fixed-term contract, Temp to perm.
Expected hours: No more than 37.5 per week.
Benefits
* Free flu jabs.
* Free parking.
* On-site parking.
Schedule
* Monday to Friday.
Education
* GCSE or equivalent (preferred).
Experience
* Customer service: 1 year (preferred).
* Administrative experience: 1 year (preferred).
* GP surgery: 1 year (preferred).
Language
* English (preferred).
Licence/Certification
* Driving Licence (preferred).
Work Location
In person.
Application Deadline
17/01/2025.
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