Basic Function: The Service Solutions team is in charge of After-sales contracts and connectivity for Trucks. We manage a profitable business in R&M and Connectivity services, in terms of revenues and customer after-market retention.
It is our responsibility to manage the relationship within the Company, Dealers, and final Customers, aimed to maximize Customer satisfaction in relation to our R&M and Connected services products. You will learn to use and understand the key concepts of the After-sales contracts offer supporting the TCO manager in day-to-day operations, contributing as an active member of the team.
You will be trained to develop the ability to analyse the results achieved and to plan preventive and corrective actions to achieve the targets. Also, you will develop the ability to prioritize and make fast but accurate decisions in an exciting and challenging environment.
Key Responsibilities:
1. Contribute to ensure a profitable business in R&M and digital services, in terms of Revenues and Margins.
2. Work on strategies to increase market share through data analysis and a cross-functional approach with other departments.
3. Key role for Dealer Network for R&M and digital services in terms of sales support and training, problem-solving.
4. Capture Dealers and Customers’ hints to help improve after-sales opportunities and create efficient business processes.
5. Assist the Dealer’s salesforce in managing R&M and EW, guiding them through our system and processes and defining strategies to enhance the business.
6. Support the Dealer’s network to improve their sales performances and how to interact with salesmen and internal colleagues to maximize final customer satisfaction.
7. Be the main interface with the Dealer Network and customers, focusing on supporting and improving the after-sales business.
Job Requirements and Qualifications:
1. Preferential Economic/Engineering Degree with specialization in Marketing or Digital services.
2. Advanced skills in Data Analysis/reporting.
3. Good knowledge of Microsoft Office with specific focus on Excel.
4. Eligibility to work in the UK.
5. Full clean Driving Licence.
Competencies and Key Behaviours:
1. Presentation skills.
2. Ability to speak in public.
3. Teamwork.
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