Company Overview
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Co-op Funeralcare is a member-owned business with a clear social purpose.
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We strive to build a fairer world for our members, customers, colleagues, and communities.
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Since our founding in 1844, we've remained committed to making a positive impact.
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Benefits
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We offer a comprehensive benefits package, including:
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* 30% off Co-op branded products in our food stores all year-round
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* 10% off other brands in our food stores all year-round (doubles to 20% on the Friday and Saturday after payday)
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* discounts on other Co-op products and services
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* 23 days holidays (pro rata, rising with service
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* a pension with up to 10% employer contributions
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* access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day
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* access to virtual GP and free eye tests
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* endless career development opportunities including apprenticeships
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* friendly, supportive team and the knowledge that you make a huge difference to your community
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* access to Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
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Job Description
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As a funeral arranger, you will:
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* work closely with families to plan the perfect service
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* assisting with family visits and answering any queries they have
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* building positive relationships in the local community
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* holding the fort at the funeral home (there will be times when you'll be the only one in branch)
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* supporting with manual handling of coffins and the deceased
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Requirements
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For this role, you should have:
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* a passion for delivering great customer service and building relationships
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* excellent communication and admin skills plus strong attention to detail to make sure regulatory policies and processes are always adhered to
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* high levels of empathy, discretion and care
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Disability Confidence Scheme
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Co-op Funeralcare is an active participant in the Disability Confident scheme.
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We're committed to making reasonable adjustments to our recruitment process for candidates with disabilities.
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As part of your application, you'll need to complete an online assessment.
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It will take you around 20 minutes to complete this test.
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In this role you'll work under FCA regulation – we'll provide you with all the training you need to become a 'certified colleague'. To make sure you're eligible to advise clients on 'pre-need' funeral plans as a 'certified colleague', we'll perform FCA (Financial Conduct Authority) and financial integrity checks. These aim to identify financial sanctions such as CCJs (county court judgements) or bankruptcy. Your credit score will not be checked as part of this process.