Job Title: Office Manager / Customer Service Location: Meltham, Holmfirth Employment Type: Permanent Salary: £28,000 - £30,000 per annum (depending on experience) Our Meltham based client has an excellent opportunity for an experienced and highly motivated Office Manager / Customer Service professional to join their operations team in Meltham. This position offers the chance to work in a dynamic manufacturing environment, contributing to the smooth running of office operations and providing key support to the team. Job Role: As an Office Manager / Customer Services Representative, you will be the first point of contact for customers and suppliers. You will manage a range of tasks to ensure the efficient operation of the office, including but not limited to: First point of contact for customers and suppliers Answering phone calls and responding to emails Receiving, placing, and confirming purchase orders Daily invoicing and ledger management Statement of accounts Accurate filing and record-keeping Minute-taking and scheduling meetings Diary management and holiday coordination Handling new starters and maintaining personnel files BOMs (Bill of Materials) management Weekly figures reporting to the COO Monthly stock/inventory checks and expense reporting Covering for dispatch role when required Data input and post management Identifying and implementing process improvements Maintaining high health, safety, and food safety standards Managing office refreshments Experience & Skills Required: The ideal candidate will have strong office management experience, excellent communication skills, and a proactive approach to work. Specifically, we are looking for: Experience with Sage : Proficient in using Sage software (Sage 50 or similar) for invoicing, accounts, and other financial tasks System Knowledge : Strong IT skills, including proficiency in Microsoft Office (Word, Excel, Outlook) Time Management : Ability to prioritise tasks, manage deadlines, and work efficiently Problem-Solving : A strategic thinker who can work under pressure and solve problems effectively Communication : Excellent verbal and written communication skills Collaboration : Ability to collaborate across teams and departments Confidentiality : Discretion in handling sensitive information Team Player : Strong team-oriented skills, with the ability to work independently Hands-On Approach : Willingness to be practically involved in all office duties and ensure smooth day-to-day operations Numeracy & Literacy : High proficiency in both numeracy and literacy, with excellent attention to detail System Improvements : A track record of contributing to system improvements for greater efficiency Working Hours: Days : Monday – Friday Hours : 8:00 AM – 4:30 PM (8.5 hours per day) Salary: £28,000 - £30,000 per annum, depending on experience Aqumen Business Solutions is acting as an Employment Agency in relation to this vacancy.