We are seeking a proactive and detail-oriented Enforcement Process Administrator to join our team. This role requires shift work covering hours from 6 am to 6 pm on a hybrid basis. The successful candidate will play a vital role in ensuring the seamless coordination and execution of enforcement processes, maintaining high standards of service and compliance. Key Responsibilities: Handle electronic updates from clients and enforcement agents efficiently and accurately. Address enforcement agent requests promptly to avoid delays in the enforcement process. Resolve client and enforcement agent queries in a timely and professional manner. Report and escalate enforcement agent incidents and issues in accordance with established procedures. Act as a liaison between clients, enforcement agents, contact centre agents, and administration teams when required. Manage inbound and outbound calls and correspondence involving clients, enforcement agents, customers, and third parties. Coordinate the removal of goods end-to-end, working with enforcement agents, auction houses, tow trucks, and clients. Audit and cleanse case data thoroughly before returning cases to clients, ensuring all recovery actions have been exhausted and compliance with the end-to-end enforcement process. What We Are Looking For: Strong administrative and organisational skills to manage multiple tasks effectively. Exceptional attention to detail and time management abilities. A proactive attitude with the ability to work independently and as part of a large team. Sensitivity to identify vulnerabilities and act in alignment with the company’s Customer Care Strategy. What We Offer: Competitive compensation package. Flexible hybrid work schedule to support work-life balance. Opportunities for growth and professional development within the organisation. A supportive and collaborative team environment. If you are a self-motivated individual with excellent organisational skills and a passion for delivering exceptional service, we would love to hear from you Apply today and be a part of a dynamic and dedicated team that values innovation and excellence.