Salesforce Specialist Change Manager (FTC 12 - 24 months)
* Job Type: Full-time, Fixed Term, Fully Remote Based
As a Salesforce Specialist Change Manager, you will play a pivotal role in leading the successful adoption and optimisation of Salesforce solutions across the organisation. Collaborating with key stakeholders, you will design, implement, and enhance Salesforce functionalities, ensuring alignment with business objectives and driving positive change. Your expertise in change management will support staff in embracing new processes, enhancing operational efficiency, and improving customer services.
Day-to-day of the role:
1. Develop and oversee a comprehensive change management strategy tailored to the Salesforce implementation.
2. Conduct change impact assessments to identify affected stakeholders, processes, and potential risks.
3. Define measurable success criteria for user adoption to achieve outcomes and benefits.
4. Lead the programme communications team to develop and execute a communication plan, craft messaging, and facilitate workshops.
5. Design and deliver customised training plans and develop user guides, reference materials, and e-learning modules for ongoing support.
6. Drive user adoption by promoting the benefits of Salesforce and its alignment with organisational goals.
7. Collaborate with business units to map existing workflows and identify areas for process improveme...