Job Description
Company Overview. Who we are
Trinity Claims is a claims management company based in Tonbridge, that designs and delivers claims strategies to meet the needs of our partners. Our team consists of talented professionals with a proven track record in leading and delivering change in insurance companies. We have a leadership team dedicated to growing the business, with a family feel and a welcoming culture who are all focused on delivering the best services for our customers.
Role Overview. Why Join us
Due to continued growth, we are looking for a practical and dynamic Motor Claims Auditor to join our team. Contributing to development of and to execute the company’s Claims Journey Audit programme and processes, ensuring that randomly selected claims are audited thoroughly and appropriately with feedback directly to the agent, Head of Claims, Business Improvement Team and SMT.
Key Responsibilities & Accountabilities - What you will do:
1. Review claims and associated call recordings and portal messages, as appropriate, to assess and score claims handling and customer journey
2. Propose design improvements to above and deliver them in conjunction with the Claims Team, Directors, Business Improvement Team, IT and MI Management Team
3. Develop reporting formats for sharing with external parties
4. ...