The company distributes specialist audio and custom installation solutions by providing unique products with unrivalled customer service, training, and support. Role Responsibilities Assisting with in-field product demonstrations for trade and end-user customers as needed. Deliver technical expertise and introductory product training to dealers, distributors, and colleagues to drive sales success and business growth. Advising trade customers and assisting colleagues by addressing technical product inquiries and resolving system issues, primarily through remote support and on-site field visits as needed. Providing pre-sales technical and configuration information, troubleshooting support, and final system commissioning across all products & brands Maintaining and updating the various demonstration systems at HQ Supporting in-field product demonstrations to trade and end-user customers where required Travelling with sales staff to visit and work with trade customers where required Calibrating and commissioning audio & video system installations in the field where required Administering and coordinating all warranty provision and after-sales service processes for trade customers Coordinating and reporting any quality issues and contributing to the Company's Quality processes as the representative for Specialist Product Sales Qualifications Previous relevant industry work experience and related product knowledge, e.g. in audio/video, networking or security products, system engineering, training and/or installation A relevant technical educational or recognized technical training qualification Experience Required Practical field-based experience of training and installing AV or networked product systems is desirable A comparable technical support and/or training role within a dynamic, trade-focused commercial environment. Understanding of network audio (Dante/AES67) and experience of deploying AV-over-IP is desirable Specific specialist brand and product knowledge provided Person Specification Methodical, practical, and structured trouble shooting approach to problem solving An ability to communicate, share, and deliver technical information effectively to empower customers and colleagues to grow sales, install successfully, and satisfy customers A calm demeanour and first-class interpersonal skills A confident public speaker A demonstrable interest in and understanding of technology and audio/video products and networks