Interviews will take place on 28 April 2025.
About the Role
Apply before 11.59pm on 19 March 2025.
Contract - Permanent or Part-Time
Working pattern - Flexible
Hours per week - 37.5 or 22.5 hours per week, part time considered.
How to apply - You can email admin@citizensadvicewestsomerset.org.uk.
Job Summary
Thank you for your interest in working at Citizens Advice West Somerset (CAWS). This job pack should give you everything you need to know to apply for this role and what it means to work at Citizens Advice West Somerset.
In this pack you’ll find:
1. The purpose of the role
2. Our Values
3. Overview of the Citizens Advice service
4. The role profile and person specification
After reading this job pack, if you would like to proceed with an application please email admin@citizensadvicewestsomerset.org.uk. You will be asked to complete a Personal Statement detailing how your skills and experience fit each of the Person Specification Criteria outlined in this job profile by 21 April 2025.
We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from suitably skilled candidates from all backgrounds.
Purpose of the Role
To deliver advice by telephone and face to face to residents of the area that used to be called West Somerset, providing comprehensive and full range of money/debt advice in line with Financial Conduct Authority regulation and Debt Advice Quality Framework.
To deliver money advice support across Citizens Advice West Somerset (CAWS) staff and volunteers.
To promote and develop good money/debt advice practice within CAWS.
To promote and deliver the money advice service of the organisation by attending outreach locations and clients’ homes where required.
What We Give Our Staff
Fantastic opportunities to launch and develop careers in the voluntary sector developing a wealth of useful knowledge, skills and experience.
An organisation that is committed to its employees, valuing their knowledge, well-being, creativity and flexibility.
A pension scheme with an employer contribution of 5%.
Responsibilities
1. Provide comprehensive debt/money advice in line with the Financial Conduct Authority regulations.
2. Provide advice in income maximisation, benefits, budgeting, financial capability, and housing.
3. Complete Debt Relief Orders on behalf of clients (if accredited).
4. Use interpersonal skills to explore, listen, and understand complex problems.
5. Visit Outreach locations to deliver advice.
6. Provide a clear plan of action and follow-up on actions relating to cases as appropriate.
7. Identify and escalate serious problems, including safeguarding, appropriately.
8. Support clients via telephone and outreach venues.
9. Commit to ongoing training/development.
10. Maintain detailed case records for the purpose of continuity of advice.
11. Support our research and campaigns work.
12. Attend relevant internal and external meetings.
13. Use telephony and IT equipment for multichannel delivery of advice services.
14. Carry out any other tasks that may be within the scope of the post.
Person Specification
1. Hold an up-to-date Generalist Adviser certificate (Citizens Advice or equivalent).
2. Proven ability to interview clients using sensitive listening and questioning skills.
3. Knowledge of multiple enquiry areas (i.e. debt, benefits, housing, employment).
4. Ability to research, analyse and interpret complex information.
5. Ability to communicate effectively verbally and in writing.
6. Ability to make use of telephony and IT systems to deliver service.
7. Commitment to continuous professional development.
8. Good understanding of equality and diversity.
9. Ability to prioritise own work to meet deadlines.
10. Accredited money/debt adviser (Citizens Advice training or equivalent).
Other Requirements
Car insurance that covers occasional business use.
To take up this post, you must have the right to work in the UK. Please note that Citizens Advice does not hold a sponsor licence.
Criminal Convictions
Having a criminal record will not necessarily bar you from working for Citizens Advice. For some posts, an offer of employment will be subject to a Disclosure and Barring Service (DBS) check.
Please note in your Personal Statement whether you have had any previous convictions not regarded as spent under the Rehabilitation of Offenders Act 1974.
#J-18808-Ljbffr