Outbound Customer Service Advisor - Direct Debits
Basic Salary: £10.97 Per Hour / £22,796.80 Per Annum - OTE £28,000
Shifts: Monday-Friday
Location: Glasgow
About Us
McQueen's Dairies is an established and expanding family dairy in the UK, with a proven track record of continued growth. Trading since 1995, our aim is to update the traditional doorstep delivery, bringing great value and great service to our ever-growing customer base.
We value work-life balance, which is why we finish by 5pm and only work Monday to Friday. We also offer a competitive salary plus weekly bonuses for our Outbound Direct Debit Advisors.
Benefits of joining us as an Outbound Customer Service Advisor - Direct Debits
* Pension
* Staff Discount
* Weekly Pay
* Bonus Scheme
* Incentives & Rewards
* Free Onsite Parking
* Career Development
The Role – Outbound Customer Service Advisor - Direct Debits
We are looking for confident, resilient individuals passionate about customer service, skilled in upselling, and great at building rapport.
* Responsible for outbound calls to set up direct debits with existing customers
* Display a friendly, confident manner with excellent communication skills and rapport-building ability
* Upsell benefits of new products to existing customers
* Explain what a direct debit is and its benefits
* Use initiative to create solutions to problems
* Promote the company brand positively
* Demonstrate strong product knowledge to answer customer queries
* Provide high-level customer service, understanding individual needs
Required Experience
* Excellent customer service skills, with contact centre experience highly desirable
* Proven record in upselling products to existing customers
* Strong negotiation and sales skills
* Ability to work as part of a team and independently
* Ability to meet targets and KPIs
* Effective time management and initiative
* Self-management skills
* Enthusiastic and passionate team member
* Proficient in MS Office
* Ability to thrive in a fast-paced environment
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