Parts Advisor / Telephone Sales Advisor
Leicester
Full Time | Permanent
£27,250 + Bonus
About the Role
As a Parts Plus Telephone Sales Executive, you will report to the Parts Plus Manager and play a key role in representing the Parts Plus brand. You will be responsible for building and maintaining professional, lasting relationships with new and existing customers while meeting sales targets. This role also involves acting as a brand ambassador, offering expert knowledge and support when engaging with customers, ensuring a welcoming and positive experience for all.
This position is open to individuals from diverse backgrounds, including those with knowledge of car parts, automotive services, or those with a background in mechanics who may prefer a customer-facing, office-based role rather than a hands-on workshop position. We encourage applicants who are passionate about delivering exceptional customer service and engaging with people from all walks of life.
Key Skills & Attributes Required:
* Customer-Focused: Exceptional ability to provide excellent service, ensuring all customers feel valued and understood.
* Results-Oriented: Strong drive to meet individual and team-based sales targets while contributing to a collaborative environment.
* Attention to Detail: Accuracy in record-keeping and maintaining high standards of work.
* Tech-Savvy: Comfortable using MS Excel and IT systems; experience with CDK/Kerridge is a plus.
* Inclusive Communication: Ability to engage respectfully with people from diverse backgrounds, offering tailored solutions to meet their unique needs.
This role is ideal for individuals who enjoy working with people, are curious about their needs, and are motivated to offer solutions to enhance their experiences.
Working Hours:
* Monday to Friday: 8am – 5pm
* 1 in 3 Saturdays
* 1-hour lunch break
Salary:
* £27,250 basic salary + commission
About Parts Plus
Parts Plus is a network of service centers designed to meet the needs of both existing and new trade customers, offering a diverse range of competitively priced stock of Genuine Ford, Motorcraft, and Omnicraft parts. We provide reliable delivery services and expert advice, ensuring that our customers feel supported and valued.
Our network emphasizes inclusivity and diversity, ensuring we serve people from all walks of life and backgrounds with care and respect.
Why Choose Sandicliffe?
Sandicliffe is a forward-thinking, multi-award-winning family business that has been thriving for over 70 years. We pride ourselves on fostering a workplace culture that values diversity, equity, and inclusion. We are committed to creating an environment where all colleagues are respected and have equal opportunities to thrive. We offer a range of benefits in addition to a competitive salary package:
* Contributory pension scheme (upon completion of probation)
* Discounts on new and used vehicle purchases, parts, and services
* Enhanced Maternity and Paternity Scheme
* Access to an Eyecare & Wellbeing Centre
* Cycle-to-work scheme
* Sandicliffe Star rewards and recognition awards
* Access to an employee discount shopping portal with major retailers
* Charity events, team-building activities, and long service recognition (including additional holiday entitlement)
* Regular company-wide communications to keep you informed about our initiatives and activities
Our Commitment to Diversity and Inclusion:
At Sandicliffe, we are dedicated to creating an inclusive workplace where everyone can thrive, regardless of background, race, gender, disability, or experience. We encourage applications from individuals of all backgrounds and actively promote diversity and equality in our hiring practices. We believe that diverse perspectives contribute to a more dynamic and successful business, and we are committed to providing equal opportunities for all.
Next Steps
If you’re excited about joining our team as a Parts Advisor / Telephone Sales Advisor in Leicester, we’d love to hear from you! Please apply with your updated CV, and we will reach out for a confidential chat.
Job Types: Full-time, Permanent
Pay: £27,000.00-£27,250.00 per year
Additional pay:
* Commission pay
* Performance bonus
Benefits:
* Canteen
* Company car
* Company pension
* Cycle to work scheme
* Employee discount
* Enhanced maternity leave
* Enhanced paternity leave
* On-site parking
* Store discount
Schedule:
* Monday to Friday
* Weekend availability
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person
Reference ID: tsParts
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