Are you ready to take the next step in your hospitality career? Firmdale Hotels, renowned for its luxury boutique accommodations and exceptional guest service, is looking for a dedicated Night Concierge to join our esteemed team at the Haymarket Hotel.
At Firmdale Hotels, we pride ourselves on creating a unique and personalised experience for every guest. With a portfolio of award-winning hotels in London and New York, we blend contemporary design with timeless elegance, offering an unparalleled level of comfort and service. Our commitment to excellence and our vibrant, inclusive work culture make Firmdale Hotels an exceptional place to build your career.
As a Night Concierge, you will be a vital part of our team, ensuring seamless operations and outstanding service during the overnight hours.
Responsibilities:
1. Managing the concierge desk in the absence of the wider team throughout the night.
2. Answering incoming calls and addressing guest inquiries promptly and professionally.
3. Assisting guests with their luggage and providing support with check-ins and check-outs.
4. Responding to and fulfilling guest requests with efficiency and a positive attitude.
5. Upholding our high standards of service and presentation to create memorable experiences for our guests.
What You Need:
1. A keen willingness to work as part of a collaborative team.
2. A customer-focused mind-set with a warm and welcoming demeanour.
3. Impeccable presentation and attention to detail.
4. Enthusiasm for creating a memorable guest experience.
What We Offer:
1. Competitive hourly rate of £11.44 - £12.00 plus service charge.
2. A rewarding 4-day on, 4-day off work schedule that provides excellent work-life balance.
3. Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
4. Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
5. Discounted cinema tickets, gym membership, travel, retailers and restaurants
6. Complimentary meals on shift
7. Referral bonus scheme for recommending top talent
8. Flexible scheduling without split shifts
9. Dry cleaning service for work attire and discounted personal dry cleaning
10. Enhanced holiday allowance based on length of service
11. Season ticket loan for convenient commuting
12. Ongoing training, professional development, and fully funded English lessons
13. Regular social events, team activities, and fitness sessions
14. Benefits like cycle to work scheme and annual long service awards
15. One allocated paid day per year for volunteering work
16. Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
17. And much more!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award-winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
1. Times Best Places to Work 2024
2. The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
3. Manager of the Year – Helle Jensen – Cateys 2024
4. Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
5. Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
6. Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
7. Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
8. Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
9. Whitby Hotel, Crosby Street and Warren Street - Michelin keys
10. The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
11. Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
If you are enthusiastic about hospitality and thrive in a fast-paced, dynamic environment, we would love to hear from you. Join us at Haymarket Hotel and take the next step in your hospitality career with Firmdale Hotels.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
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