Alder Hey Children's NHS Foundation Trust
An exciting opportunity has arisen within the Alder Hey Emergency Department to join our Reception team. The Emergency Department at Alder Hey is open 24 hours a day, 7 days a week, 365 days per year and provides accident and emergency care to children from birth to 16 years old to families across Liverpool and beyond. The department looks after over 70,000 patients a year making this role well suited to someone who thrives on being busy and enjoys working in patient or customer facing roles. The team are often the first point of contact for families when they arrive at Alder Hey and can really make a difference to the families experience when they come.
The department welcomes applications from people who have a polite manner and good computer skills as well as being able to work under pressure. There are a variety of hours available to suit most circumstances ranging from 10 hours to 30 hours but if you are unsure if your circumstances will suit then please do reach out to chat to us!
To note, all successful candidates will be required to work shifts that include days, evenings, nights, weekends and bank holidays but a rota basis that is published at least six weeks in advance. Some shifts will be as the single receptionist, particularly at off-peak times, but always with the clinical Emergency Department team around.
Main duties of the job
The Reception Team are key members of the Emergency Department. Their main duties include the registering patients on arrival to the Emergency Department, managing patient records and completing administration tasks relating to the patients' journey be those admissions, discharges or appointment scheduling.
There is a requirement to work with a wide range of professionals both internally (porters, doctors, nurses, health care assistants etc) and externally (Police, GP's, Paramedics etc).
There are also additional duties involved in office supply management, answering telephone queries and other administrative tasks as required.
Job responsibilities
Job Summary:To provide a caring, efficient and responsive reception and administrative support service over 24 hours / 7 days per week to the Emergency Department and its patients, ensuring confidentiality is maintained at all times.
Key Relationships:To work well with all Health Professionals within the service and outside the service. To work well with colleagues and be a team player. To work well alongside your line managers.
Main Duties and Responsibilities:
1. Accurately record new and follow up A&E attendances as well as admit patients via the Meditech system.
2. Updating and revising information where necessary, ensuring sensitivity when dealing with complex distressing situations.
3. Ensure that the process for Child Protection Information Sharing is followed at all times.
4. Effectively deal with all enquiries, via the phone and fax with regards to patients, staff, internal and external agencies, with the exception of medical advice.
5. Ensure confidentiality is upheld at all times.
6. Summon via radio link/phone and liaise with hospital porters for patient transfers, and retrieval of medical equipment when required.
7. Alert nursing staff where concern exists over the condition of the patient.
8. Ensure all office machinery within the reception area are appropriately used and maintained.
9. Maintain staffing levels in reception by contacting staff to ensure all emergency vacant shifts are covered to ensure no compromise in service provided.
10. Work unsupervised out of hours, seeking support, guidance and advice from senior nurse/ coordinator in charge of departmental services at the time.
11. Accurately record information for clinics via Meditech outpatient module.
12. Ensure clinic outcomes are recorded and patients are booked in and out of clinic.
13. Participate in departmental, Trust wide and national audits ensuring that documentation is collected accurately and retrieved appropriately.
Person Specification
Education and Training
* GCSE Maths and English grade C, or equivalent experience
* Computing / IT Qualification
Experience
* Computer literacy and keyboard skills
* Demonstrate an ability to manage challenging situations
* Working in a child focused environment
* Working in a healthcare focused environment
Knowledge
* Software systems such as word, excel, outlook
* Patient administration and healthcare systems
* Demonstrable understanding of patient confidentiality and data Protection Act
Skills
* Excellent written and verbal communication skills including complex queries
* Ability to listen and empathise with patients, carers and fellow colleagues
* Ability to work on their own and within a team
Personal Attributes
* Flexibility regarding working hours
* Ability to organise and prioritise workload
* Attention to detail and accuracy
Employer details
Employer name: Alder Hey Children's NHS Foundation Trust
Address: ALDER HEY, ALDER HEY CHILDREN'S HOSPITAL, LIVERPOOL, L12 2AP
Employer's website: https://alderhey.nhs.uk/
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