Customer Services Rep Location: London SW6 Salary: £26,000 to £27,000 p.a. Shift Pattern: Monday – at the office 9am to 5:30pm (1 hour for lunch) Tuesday – at the office 9am to 1pm (Half Day) Wednesday – at the office 9am to 5:30pm (1 hour for lunch) Thursday – at the office 9am to 5:30pm (1 hour for lunch) Friday – work from home 9am to 5:30-pm (1 hour for lunch) Half day on a weekend (work from home) – flexible. Please note that the half day at the weekend is to check emails and live chat over a period of 3-4 hours, and respond if required, you will not be working a full day. Our client is a highly successful, well-established organisation with 25 year’s expertise within the luxury competition market, with a £45m revenue turnover. They are looking for a Customer Services Representative to join their team at their office in SW16, Duties include: Raising support tickets to enable tracking and resolution of customer requestselpTaking Assisting customers over the phone Investigating and resolving customer complaints, closing support tickets Maintaining a database of customer information Escalating inquiries to the appropriate team when necessary Checking product or service availability Assisting customers with registration or account creation Passing customer feedback issues onto the team Dealing with customer queries across our social media platforms Required Skills & Experience: 2 years relevant experience gained in a fast-paced office environment dealing with customer enquiries or queries. The ability to multi-task Experience of Zendesk useful but not essential. Experience with Live Chat preferred. Benefits include: 25 days holiday per annum Medical / Health Insurance (after probation) Thursday afternoon office cocktails Soft drinks/beer fridge Regular social events Dog-friendly office