About The Nunhead Gardener The Nunhead Gardener is a fast-growing and highly unique family-run group of garden shops. We are independently owned, and we pride ourselves on our team of knowledgeable horticulturalists who are always on hand to offer friendly, expert advice regarding all indoor and outdoor gardening matters. We always place ourselves at the heart of the communities in which we open our stores. We punch well above our weight in terms of the service we provide, the experience we offer customers, the unique product range we carry and our legendary product displays. We’re extremely passionate about our people, and with ambitious future plans, it’s an exciting time to join us. Role Purpose: The Operations Coordinator is fully accountable for the efficient and consistent support of The Nunhead Gardener Stores and the smooth operation of the central headquarters. Working with the support of the directors, senior management, finance and warehouse teams you will support the Operations Manager in the daily operations and continued growth of The Nunhead Gardener. The Operations Coordinator role is based primarily in our Head Office however, requires shifts to be undertaken in our other sites on weekdays and weekends and frequent travel for off-site meetings. The role is offered part-time with the opportunity to move to full-time in line with business needs. Responsibilities: Customer Support: Address queries and complaints, liaise with suppliers, and manage off-site work. Systems: Assist in staff training, maintain system accuracy, and manage hardware. Safety: Coordinate inspections, track health and safety training, and ensure compliance. Recruitment: Manage job postings, screen candidates, and oversee onboarding. Retail Operations: Complete store shifts, ensure procedure adherence, and assist in stock management. Store Sundries, Stock & Staff Uniform: Order and manage stock items, distribute uniforms, and maintain records. Support: Assist senior team with scheduling, communication, and administrative tasks. Projects: Undertake projects as required by management. Requirements: A high level of proficiency in English, both written and verbal. This proficiency is essential for effective communication with team members, customers, and suppliers, as well as for tasks such as drafting reports, responding to inquiries, and conducting interviews. Excellent communication and administration skills. Proficient in computer systems with strong attention to detail. Flexible and able to work under pressure in a fast-paced environment. Availability to work outside regular hours if necessary including evenings. Please note that this role includes weekend shifts. Note: This job description is not exhaustive, and duties will vary as per business needs.