At Nationwide, a Customer Representative role is about best supporting customers with great services across all channels. This includes handling transactions, responding to inbound calls, and supporting product applications digitally. You will provide first-class service in person, via phone, and online, with training provided. This role is vital within the branch, acting as a gateway to protecting and serving customers while working closely as a team. What you’ll be doing Each branch is different, and the goal is to create the best version of our branches. The role includes working at the counter, completing transactions, and educating customers about digital services. Handling customer queries through various channels such as online and phone is a large part of the job. Continual knowledge building is essential to respond to customer needs effectively. About you The role seeks not only experience and skills but also personal qualities. Candidates should be eager to make a difference for customers, offering guidance on online banking and adapting to diverse customer needs. A comfort level with digital tools is required. Say it straight - Being honest and clear with good intent. Push for better - Aiming high and seeking improvements in service delivery. Get it done - Prioritizing impactful actions and being accountable for results. The extras you’ll get A personal pension scheme with significant employer contributions. Up to 2 paid volunteering days a year. 25 days holiday, pro rata. Life assurance worth eight times your salary. A selection of additional benefits through a salary sacrifice scheme. Access to an annual performance-related bonus. Training opportunities for career development. Wellhub for health and wellness options. Potential salary increase after 12 months upon demonstrating specified skills and competencies. What makes us different Nationwide is the largest building society, with over 15 million customers. Being member-owned, it operates differently than banks to benefit society. At Nationwide, employees offer rewarding career experiences and competitive benefits while contributing to a purpose-driven organization. What to do next If interested, click ‘Apply Now’ to attach your CV and answer quick questions. Successful applicants will complete online assessments focused on member-facing roles at Nationwide, with tips and resources available in a candidate hub.