Complex Repairs Advisor Salary: £26,000 Location: Liverpool, Speke Permanent, Full Time Hours of Work: 40 hours per week, Monday – Friday Closing date: 12 March 2025 Interview date: 18 March 2025 This role is offered through our Joint Venture with Penny Lane Builders - Avela Home Service - who are responsible for our repairs and maintenance services. The successful applicant will be employed on Avela Home Services' Conditions of Employment. What will your role be? As the Complex Repairs Advisor, you will be responsible for delivering a high quality, professional service to our customers relating to our repairs and compliance works. You will effectively manage operative diaries and be responsible for dealing with complex customer enquiries by phone, email, or web resolving where possible. For further information, please review the Job Description within the Recruitment Pack attached below. What skills and experience will you have? You will have a good standard of general education including Maths and English (grace C/4 or above), and you’ll have experience of working within a Contact Centre environment, scheduling compliance and repairs work. For further information, please review the Person Specification within the Recruitment Pack attached below. How do you apply? Please review our Recruitment Pack and follow the online application process. We will shortlist from the information that you provide within the below documents, so it's essential that you outline your suitability for the post within your Supporting Statement against the criteria detailed in the job description and person specification: an up-to-date CV which shows your full career history (explaining any gaps) we recommend that this is no longer than three pages. a supporting statement detailing the reasons you want to join us and the contribution you would bring. It is important that your supporting statement highlights evidence of how your previous experience and skills relate to the criteria outlined in the Person Specification. We recommend that this should be a minimum of 350 words and is to be completed on your electronic application form. All applicants must apply with a CV and Supporting Statement in order to be considered for this vacancy, if either document is not included then your application will not be progressed. Please note, we reserve the right to close this advert early should we receive sufficient applications ahead of the closing date. Encouraging diversity We are delighted you are considering applying for a role at Avela Home Service, as we understand that choosing the right place to work is a huge decision We are always working to increase diversity and seek people who can bring diverse thinking, who care about our purpose, and fully support our values and commitment to our customers. We therefore welcome applications from all diverse backgrounds, cultures, perspectives, and experiences to support innovation, creativity, and to help us build balanced teams from all walks of life. We understand applicants from ethnic minority backgrounds and/or with a disability may have experienced additional barriers when applying for a new role. With this in mind, we offer applicants from ethnic minority groups or disabled applicants a guaranteed interview, if they wish to apply under the relevant scheme and meet all the essential criteria outlined in the person specification. If you wish to apply under either scheme, or our Disability Confident scheme, then please ensure you select "YES" to the relevant question(s) on our online application form Why join us? You’ll love being part of a professional and innovative organisation, you’ll work with colleagues who feel happy, motivated and passionate about what they do as well as working for an organisation that will support and inspire you to do your very best. You will get 20 days of annual leave per year and 8 bank holidays (prorated for part-time employees). You will have access to a company health cash plan that helps with the cost of dental, optical and physiotherapy appointments, plus much more You will also be able to apply to our cycle to work scheme upon successful completion of your probation. Further information For further information about this exciting opportunity please download the Recruitment Pack below