Specialist Customer Care (Fraud)
* Location: Liverpool L79PQ/ Hybrid
* Duration: 6 months (initially). Temporary to Permanent Opportunity
* Hours/week: 35 hours per week.
No previous banking knowledge is needed. Contact Centre experience is preferred; however, you can apply from retail, hospitality, travel, or any customer-related industry. Your integrity, communication, and empathy are what Barclays is looking for.
To get you off to a great start, you’ll begin the contract with a 5-week training programme, where you’ll learn about Barclays, banking, and the role within the Fraud department.
After this, you’ll join the Barclays team in the Liverpool office, working both in the contact centre and from home. The working pattern is rotational 7-11 Monday – Sunday – 35 hours per week, 2 days in office.
Key Responsibilities
* Consistently deliver excellent client experience through various methods of interaction including telephony, chat, and written communication.
* Demonstrate confidence when handling challenging and complex situations within Fraud, including digital queries and complaints, taking responsibility to investigate and resolve effectively.
* Help new customers set up accounts so they can move freely to invest online.
* Ensure client requests are completed correctly and within agreed time scales whilst adhering to policy and procedures.
* Work with a range of internal stakeholders, support functions, and third parties to resolve client queries.
* Gather information and facts to make key decisions and judgments with an analytical approach.
* Champion continuous improvements, bring forward suggestions, share best practices, and participate fully in team meetings.
* Identify and report recurring customer issues to management for process improvement.
* Stay updated on product knowledge, industry trends, and company updates to better assist customers.
Skills
* A strong and empathic communicator able to offer customers a seamless service.
* Organised and able to manage your customer diary.
* Able to use Microsoft Office tools to a high standard.
* A real team player.
* Excellent written and verbal skills.
About Barclays
Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full-service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations, and functional services across the Group.
Values
Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence, and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.
Diversity
Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and have their talents nurtured, empowering them to contribute fully to Barclays vision and goals.
Your Benefits
As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests for weddings, graduations, or other significant occasions during this initial period with your team leader. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there are discounts at various high street shops, restaurants, and entertainment venues.
#J-18808-Ljbffr