ROLE: Customer Relationship Coordinator
HOURS: Monday-Friday 08:30- 17:00
SALARY: £27,299.96 plus company benefits
BASE: Eurocell Head Office, South Normanton, Alfreton, DE55 2DT
Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.
We are currently adding to our Customer Services team and seeking an experienced Customer Relationship Coordinator to build and maintain customer relationships by resolving complaints and queries, providing regular updates on company performance and building customer satisfaction.
This is a full time position, based at our modern Head Office, just off J28 of the M1 and in close links to the A38.
WHAT OUR CUSTOMER RELATIONSHIP COORDINATORS DO:
Build and maintain relationships with our customer base, both internal and external
Resolve customer complaints and queries in a professional and timely manner
Update and maintain customer databases as and when required
Assist in identifying improvements in the Customer Relationship journey improving the overall customer experience
Managing incoming telephone and email enquiries on a daily basisWHAT WE NEED FROM OUR CUSTOMER RELATIONSHIP COORDINATOR:
Previous Customer Service experience essential
Strong communicate skills to liaise with customers in a professional and friendly way at all times
High attention to detail along with excellent time management skills
Computer literate - SAP experience an advantage
Able to handle multiple workstreams and prioritise as necessary, as part of a team or equally on your own
WHAT WE OFFER OUR -:
You will be rewarded with a very competitive basic salary of £27,299.96 per year
25 days holiday, plus statutory holidays - normally 33 days in total each year
Free Healthcare plan for all employees
Enhanced Maternity and Paternity benefit
Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown
Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
Company Pension Plan
Employee discount on Eurocell products
Discounts across many well-known online and high street retailers
A blend of training, including e-learning and on the job training to help your career development
Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it
Colleague Referral Programme; we pay you for successfully referring people to join our team
Excellent opportunities to grow with us, and progress your career
We reserve the right to close this vacancy early. Therefore, if you are interested, please submit your application as early as possible.
Agency Applications outside PSL Agency Partners will not be considered. If agencies have an EXCEPTIONAL candidate that you feel we should know about, or believe that you can offer specialist expertise in a particular sector, we're happy to receive and review your PSL application via our Agency PSL Application.
Please note that we do not accept unsolicited calls or emails from agencies, please refer to our Agency Statement on our careers page