At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way. Contract Type: Permanent ⌚ Hours: Full time, 37.5 hours per week Salary: £42,213.23 - £46,434.55 (depending on experience and skills) Lead with purpose, inspire innovation, and drive excellence at the core of our East Division's operations We are looking for an experienced Senior Operations Service Manager to lead and manage our Operations team within the East Division. Reporting directly to the Regional General Manager, you’ll be at the heart of ensuring high-quality, safe, and efficient services, all while working hand-in-hand with clinical teams to drive improvement and innovation. Lead with vision, elevate client experiences, and steer strategic success, all while fostering collaboration and driving operational excellence In this role, your responsibilities will include resource management, enhancing client experiences, and keeping everything running smoothly. You’ll also support with exciting strategic projects and collaborate with the wider management team to hit our regional goals. The role requires proven leadership, management, and operational expertise, along with strong communication and team collaboration skills. Y ou must be flexible to travel and support the wider region on an ad-hoc basis. For more information on the role, please refer to the following job description: https://www.msichoices.org.uk/wp-content/uploads/2024/09/Job-Description-Senior-Operations-Service-Manager-East-Division.pdf What’s in it for you? In addition to a competitive salary and a supportive work environment, we offer an impressive benefits package that goes beyond the basics: Financial Reward: Take advantage of free parking and local amenities, competitive salary with opportunities for progression, up to 5% employer pension contribution, and thousands of perks through Blue Light card. Health and Wellness: Access to a 24/7 Employee Assistance Programme, Doctor Line for over-the-phone GP consultations, and dedicated Mental Health First Aiders. Work-Life Balance: Enjoy a flexible schedule, a Birthday Bonus day off, and competitive family-friendly benefits. Career Development: Paid training, opportunities for accredited apprenticeship programs, and potential for career progression. We’re proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age. MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults. We pride ourselves on having a Just and Learning Culture and recognise that successes or mistakes are the product of many factors and our learning focuses on changing systems and processes to make it easier for people to do their jobs safely. We consider applications as we receive them and reserve the right to close adverts early where we have received a sufficient number of applications. If you feel this is the role for you, why not apply now to ensure you're considered for this role? Please note, if you do not upload a CV or Resume, your application will not be considered. Other details Job Family MSUK Job Function Non-Clinical Pay Type Hourly