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German Customer Service Representative - (Hybrid, mostly remote), st neots
Client:
Origin Recruitment Ltd
Location:
st neots, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
5
Posted:
24.04.2025
Expiry Date:
08.06.2025
Job Description:
German Customer Service Representative - (Hybrid, mostly remote)
Location: Cambridge (Remote and 1 x per month in the Office)
Client Profile:
Origin Multilingual is proud to announce, we are searching for a German Speaking Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full time and permanent basis.
Key Purpose
The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer who calls as well as having strong product knowledge.
Key Responsibilities:
1. Answering calls from existing and new customers
2. Proactively dealing with all queries relating to the business
3. Taking orders and bookings via external and internal calls
4. A professional approach with the ability to build rapport with each customer
5. Demonstrating extensive knowledge on all product ranges
6. Facilitating calls from B2B and B2C
Personal Specification
The successful candidate for the position, will have the following competences:
1. Previous experience in a similar role (preferred but not essential)
2. Customer service experience (preferred but not essential)
3. Self-motivated, with a ‘can do’ attitude
4. Attention to detail with high level of communication skills is essential
5. A passion to deliver the highest quality for our client’s customers
Working Hours:
Week 1: Monday to Friday. 07:00 – 15:15
Week 2: Monday, Tuesday, Wednesday, Thursday 07:30 – 15:45 and Saturday 11:45 –20:00
Week 3: Monday to Friday. 11:00 – 19:15
Week 4: Monday, Tuesday, Wednesday, Thursday. 08:00 – 16:15 and Saturday 09:45-18:00
Week 5: Monday to Friday. 11:45 – 20:00
Additional benefits:
1. Contributory pension scheme of up to 6%
2. Opportunity to buy & sell holiday
3. Contributory hospital and health cash plan
4. Eye care vouchers
5. Free monthly nutritional and personal care products
6. Discounts at leading brands and retailers
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