Job Overview
Nights Supervisor/ Assistant Nights Manager – Holiday Inn London West
Holiday Inn London West Hotel is a 4* Hotel in Acton, West London that has 225 beautiful Executive and Deluxe Rooms, 7 large Meeting Rooms, a Gym, Restaurant and Bar. An exciting opportunity has arisen for an enthusiastic and passionate Receptionist to join our Front Office Team.
Reporting to the Nights Manager and Front Office Manager, the Nights Receptionist is responsible for:
Key Responsibilities of Receptionist (Nights):
1. To ensure the security of the Hotel to the standard set by the Hotel.
2. Check billing instructions and guest credit for compliance with hotel credit policy and minimise room rebates.
3. To ensure all guest requests are met promptly and efficiently.
4. To action/deal with any complaints/queries expressed by guests, informing the Front Office Manager and Duty Manager, asking for assistance when necessary.
5. Supervise and train night staff, and ensure they follow company policies.
6. Monitor security and safety measures, and respond to emergencies.
7. Address maintenance issues and coordinate with other departments.
8. Prepare and submit nightly reports, and maintain accurate records.
9. Ensure compliance with company policies, procedures, and safety standards.
10. Process payments, and ensure seamless billing and checkout for guests.
11. Ensure guests have a positive experience, and resolve issues promptly and professionally.
12. To fully ensure that any discrepancies/complaints are resolved or reported on the Log.
What are we looking for?
1. Positive attitude.
2. Excellent customer service skills and a passion for exceeding guest expectations.
3. Able to work in a fast-paced working environment and fully customer-focused.
4. Excellent communication skills.
5. Ability to work under pressure.
In Return for your Commitment, we will offer you:
1. Free meals on duty.
2. Uniform.
3. Staff discounts within Holiday Inn Hotels.
4. Excellent Training and Development opportunities within the hotel group.
If you are interested in the Nights Supervisor/ Assistant Nights Manager Front Office Receptionist (Nights) position, please send us a copy of your CV and Covering Letter by clicking the Apply tab.
Job Types: Full-time, Permanent
Pay: £27,000.00 per year
Benefits:
* Discounted or free food.
* Employee discount.
* On-site parking.
Experience:
* Supervising experience: 1 year (preferred).
* Restaurant management: 1 year (preferred).
* Bar management: 1 year (preferred).
* Hospitality: 1 year (preferred).
* Customer service: 1 year (preferred).
* Management: 1 year (preferred).
Licence/Certification:
* Driving Licence (preferred).
Work Location: In person
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