The Valuation Office Agency (VOA) are the public sector’s property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales.
We champion the values of professionalism, integrity, respect and innovation. We are committed to providing a collaborative and supportive working environment that encourages every colleague to contribute, grow and excel together. With opportunities to drive your own development and growth, we empower our colleagues to succeed by ensuring support at every step of their career journey.
Customer Service Officer – Role Overview
The Customer Service Centre sits at the heart of our operations here in the Valuation Office Agency.
As Administrative Officers we play a crucial role supporting our customers’ needs and doing our best to give every customer a positive experience of the VOA. The role is really varied and on a typical day we could be doing anything from providing guidance to a small business owner on business rates and writing a response to a question on council tax, to helping a frustrated customer solve an issue with their bill and completing casework relating to stamp duty land tax.
Our work prioritises speaking to customers over the phone but we receive training on a variety of tasks to make sure we’re always able to help with the most urgent activities. It’s a busy role that can be challenging at times but the satisfaction you get from supporting customers makes it really rewarding. There’s also always someone around to help as we work in big, open plan offices so you’re never far away from a colleague or manager who can offer support.
Check out our video to hear more from us on why you should become part of our CSC team.
Inside the Valuation Office Agency - customer service careers - YouTube
Customer Service Officer – Key responsibilities
* Providing excellent customer service via telephone, email and written correspondence.
* Ensuring that customers provide all necessary information and providing them with clear advice based on their query.
* Providing assistance including explaining procedures or policies, supporting customers to understand our processes and justifying decisions.
* General administration including using our tools and databases to gather and analyse data.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .