Senior STATs Officer
Permanent, Full Time
£27,997 to £32,938 per annum
Location: Chelmsford
Working Style: Anywhere worker
This role will be based at Seax House, Chelmsford; however, you will also be required to travel to Colchester as needed to meet business needs.
The Opportunity
The purpose of this role is to ensure that Statutory Undertaker (STATs) information is provided to various business streams in a timely and efficient manner, whilst maintaining standards at all times. As team leader, the role is responsible for monitoring the performance of the STATS team and increasing the team's capacity through improving working processes to enable the service to be delivered completely in-house.
Accountabilities
* Line manage team members including performance, attendance, training, and induction, and address issues as they arise to ensure work is completed to the appropriate standard.
* Represent the STATs team in internal and external meetings and create new policies and procedures to ensure a consistent approach to the STATs team’s customers.
* Provide first line support and solutions to issues arising through the STATs process and undertake regular reviews with internal customers to monitor standards and satisfaction of the service.
* Review, update, and maintain the list of Major Undertakers and ensure that Minor Undertakers' apparatus is recorded accurately.
* Ensure that the team is fully resourced to enable the function to be operated completely in-house. Ensure that the team is trained to deliver a consistent approach in accordance with time scales set out in the SLA.
* Liaise and develop relationships with Senior Management and other teams such as Programming and Permit/TTRO to understand potential peaks and troughs in the service. Create relevant action plans and resource allocation and lead on projects and initiatives agreed.
* Continually develop the STATs system and assist with the use of systems and data for collating and reporting relevant performance and management information.
* Support the marketing of the STATS service to external customers and manage the onboarding of new customers and build customer relationships.
* Specific individual and shared targets and objectives are defined annually within the performance management framework.
The Experience You Will Bring
* Educated to RQF level 6 or equivalent by experience.
* Evidence of continuing professional development and expert knowledge in the relevant professional area.
* Leadership skills including the ability to drive a team, set targets, maintain high standards, and manage a small team.
* Communication skills, adaptable and approachable with the ability to deliver excellence and build and maintain effective working relationships with key people both internally and externally.
* Knowledge of budgetary governance and controls and an understanding of the impact changes in legislation may have on the deliverables.
* Proven ability to act as a valuable team player and build and maintain effective working relationships with key people both internally and externally.
* Good IT skills and conversant with Microsoft applications – Word, Excel, Access, and PowerPoint.
* Ability to prioritize own and team’s workload to support business priorities. Manages own performance and seeks feedback to improve where identified.
To read more about us please visit: Climate, Environment and Customer Services
Why Essex?
Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England’s oldest town, Colchester, and two of its newest – Basildon and Harlow – are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us.
Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.
We’re also committed to interview all veterans and care leavers who meet the minimum requirements of the role for which they are applying.
If you have queries on this role or require anything further, please email resourcing.team@essex.gov.uk
Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.
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