Digital Operations Manager – United Kingdom
Location: London, UK
Ready for a fresh, new career? Look no further because one of the world’s most iconic brands can help you get there.
Why Join Us?
At Subway, “better” is baked into our DNA. We are a brand that believes in continued improvement … in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as one of the world’s leading restaurant brands, we’ve always embraced change and the path ahead. And today, we're making better living way easier.
Our purpose is about more than the food we serve in our restaurants. It’s centered on fueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey.
About the Role:
We have an exciting opportunity to support our UK team as a Digital Operations Manager based in the United Kingdom. The Digital Operations Manager supports the team with operational leadership across the UK and is the subject matter expert for the codification of various elements of the digital operating model across EMEA. The role covers in-restaurant technology, operations of digital channels, and new in-restaurant propositions such as the launch of self-order kiosks.
This role sits within the broader EMEA Operations strategy team and reports into the Digital Operations Manager for EMEA. It is accountable for driving the execution and implementation of the business’ digital strategies across the UK and Ireland. These strategic initiatives ladder up against our broader business “blue chips,” making this role pivotal to the brand's success. This person should be a well-rounded operator with a lean toward digital and off-premises, able to codify and communicate best practices, influence field teams and franchisees, and hold them accountable when falling short. The role will also involve taking ownership of specific operational projects and working cross-functionally to deliver.
This role will be a combination of both office (London), field (UK and Ireland), and home working, which will vary depending on business requirements week to week.
If you feel that this is the role for you, and you are successful with your application, be ready to be Bold, Empowered, Accountable, and ready to have Fun in a fast-paced and agile working environment.
Responsibilities include but are not limited to:
* Lead the off-premises channel for TUKI, maximizing off-premises guest experience and improving operational metrics.
* Develop and codify best practices, processes, and continuous improvement programs to ensure brand standards are executed consistently.
* Collaborate with the new product development team to manage Subway POS with all new products, promotions, and digital configurations.
* Maintain strong awareness of each department's initiatives and communicate to the rest of the department.
* Engage proactively with Field Teams, Store Teams & Franchisees through in-restaurant visits.
o Improve speed, accuracy, and quality of restaurant execution.
o Grow our 3PD channel sales.
o Implement self-order kiosks into 400+ restaurants.
o Launch and improve our loyalty & mobile order app.
o Focus on maximizing growth & franchisee profitability.
Qualifications:
* Bachelor’s degree (Preferred) in Business/Technical Area.
* Minimum of 2-6 years’ experience in the QSR Industry (preferred).
* Technical Proficiencies: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
* Able to multi-task, prioritize workload, and work within a fast-paced environment.
* Strong communication skills, detail-oriented, and relationship-building skills.
* Fluent in English; any additional language is a plus.
What do we Offer?
* Competitive Bonus.
* Mobility Allowance.
* Tuition Reimbursement.
* Company Holidays.
* Employee Resource Groups.
* Volunteering time.
* And Many More…
Other details:
* Job Family: Ops Mgmt & Support.
* Pay Type: Salary.
* Employment Indicator: Regular.
Apply Now
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