Bilingual Credit Control Team Leader
Location: Hybrid Remote - Manchester
Salary: £30,000 - £35,000 per annum
Bibby Financial Services have an exciting opportunity available for a reliable Bilingual Credit Control Team Leader to join our team based in Manchester on a full-time, permanent basis.
We’ve supported small and medium-sized enterprises (SMEs) since 1982, helping over 9000 businesses worldwide to grow and thrive in domestic and international markets.
Why us?
We’re in the business of relationships, whether working together or supporting our clients. Our value lies in our brilliant people who thrive in a fast-paced and varied environment. We trust each other, take ownership, work flexibly, and celebrate success.
Benefits:
* Private healthcare for you and your family
* Company pension scheme
* Wide range of flexible benefits, such as gym membership, technology, or health assessments
* Access to an online wellbeing centre
* Range of discounts from many businesses
* 25 days holiday which increases with service and options to buy or sell more
* Electric Vehicle/Plug-in Hybrid Vehicle (EV/PHEV) scheme
Your responsibilities as our Bilingual Credit Control Team Leader will include:
* Providing a high level of service to all clients, Business Centres, and colleagues while minimizing risk
* Proactively understanding team portfolios to assist in spotting warning signs and opportunities
* Leading a team of credit controllers to deliver excellent standards of client service and identify new business opportunities
* Measuring risk and performance via sampling and coaching team on improvement
* Training team members through regular one-to-one reviews and improving performance and productivity through coaching
* Ensuring good communication and cooperation with all stakeholders
* Mitigating bad debt and risk situations across the credit controllers
* Identifying new business opportunities through contact with clients and debtors
What we are looking for in our ideal Bilingual Credit Control Team Leader:
* Credit control experience, office environment, and customer service experience
* Good communication, excellent customer service, and attention to detail
* Credit Control experience in a financial service environment
* Experience managing risk, sales, and people management skills; fluency in a second language (Italian, French, or Spanish)
* Basic IT skills, customer service/administration NVQ
If you would like to join us, please click ‘Apply’ today to be considered as our Bilingual Credit Control Team Leader – we would love to hear from you!
We're committed to being a truly inclusive place to work, where everyone has an equal opportunity to reach their true potential. Let us know if you need adjustments to support you through any stage of the recruitment process.
No agencies, please.
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