What are we looking for in you?
* Experience within a boutique environment at manager level, able to deliver an independent boutique experience within a well-known high-street brand.
* Demonstrate customer focus – ensuring delivering excellence in customer service, understanding the importance of delivering tailored one-on-one customer service and driving this through your team, always putting the customer at the heart of all that you do.
* A confident leader, able to inspire, lead by example, and bring the boutique to life.
* Possess strong business acumen and creative thinking.
* Able to communicate openly and effectively, fostering relationships both internally and externally across the business.
* A solution-driven individual, demonstrating passion, drive, and resilience, with a can-do approach to support the store and develop the team to reach their full potential.
In this role you will…
* Deliver and drive an exceptional customer experience in-store – ensuring the highest service standards are always delivered, paving the way for the Monsoon Boutique stores across the business.
* Drive the overall performance of the store, through exceeding your KPIs, keeping P&L and controllable costs in line with budget and maximizing local market opportunities.
* Ensure your team are motivated and knowledgeable, supporting them to achieve excellence in their roles.
* Maximize commercial opportunities to drive sales within your store, implementing Visual Merchandising and Window Guidelines to a high standard.
* Be flexible in your approach to your role, supporting other stores and team members to achieve a common goal.
* Ensure an inclusive environment, promoting equality and kindness within your team.
Joining us, your benefits would include:
* A competitive salary and exciting bonus scheme.
* A Staff uniform allowance – enabling you to have fun wearing our products.
* Generous staff discount across all our brands – Accessorize, Monsoon, Monsoon Childrenswear, and Monsoon Home.
* An additional day’s holiday to celebrate your birthday.
If this all sounds great and this could be the role for you, let us know and apply today.
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