Job Description
Join Our Team as a Customer Services Assistant!
Are you passionate about delivering exceptional customer service and ensuring the smooth supply of vital health products? We are looking for a dedicated Customer Services Assistant to join our team and support our mission of providing top-notch service to customers across the UK, Ireland, Malta, and Gibraltar. This is a 12 month contract.
Key Responsibilities:
1. Order Processing: Accurately process orders for Animal Health and Human Pharma products, ensuring timely delivery and compliance with internal measures and regulatory requirements.
2. Customer Query Handling: Efficiently manage pre-delivery and order-related inquiries via email, fax, and telephone, ensuring prompt and satisfactory resolutions.
3. Basic Reporting and Checks: Monitor and action daily Order to Cash reports to identify and resolve issues, ensuring smooth order transitions.
4. Customer Premises Validation: Validate customer premises and ensure compliance with company policies and GDP standards.
5. Continuous Improvement: Strive for improvements in Order to Cash processes while maintaining compliance with company policies, procedures, values, and objectives.
6. Cross-Department Collaboration: Facilitate information shar...