Job Title
Career Summary:
A Customer Team Leader is responsible for leading a team of Customer Team Members, providing excellent customer service, and ensuring the store operates safely and efficiently.
Main Responsibilities
* Deliver exceptional customer service, managing challenging situations and taking ownership of customer queries.
* Develop and coach the team's capabilities, fostering an inclusive culture where everyone's voice is valued.
* Maintain store safety, legality, and operational efficiency.
* Ensure diligence checks and stock accuracy meet high standards.
* Support the Store Manager by deputising and delivering HR processes.
* Lead the introduction of new products and services, encouraging open feedback from the team.
* BUILD strong relationships with customers and colleagues, supporting the local community plan.
Requirements
* A genuine care for customers' needs and a desire to develop leadership skills.
* The ability to balance leading and supporting the team, while working on the shop floor.
* Excellent people skills, with a talent for building positive relationships.
* Strong organisational and problem-solving skills.
* The flexibility to work varied shifts, including early mornings, afternoons, evenings, and weekends.
Why Join Co-op?
* Dedicated training and support for personal development and career growth.
* Discounts on Co-op products and other brands, plus access to Wagestream and pension schemes.
* Virtual healthcare services, employee assistance, and cycle-to-work scheme.
Co-op's Commitment to Inclusion
We welcome applications from everyone and strive to build diverse teams. We celebrate differences and recognise the importance of our teams reflecting the communities they serve.