Core Technical Experience:
* All round IT support specialist with at least three years’ experience of hands-on, remote and telephone support
* Experience of Server administration to include Windows Server 16, Remote Desktop Services and Active Directory in a corporate environment
* Hands-on experience of LAN, WAN and VPN, troubleshooting and support on several implementations
* Experience of support of core IT applications such as email, anti-virus, systems management, user provision and patch management
* Proven track record of working in a support environment supporting multiple users across multiple locations
Additional Responsibilities:
* Administering Microsoft Exchange 365 & Outlook
* Supporting and troubleshooting Office 365 products (MS Teams, One Drive, SharePoint etc.)
* Supporting and troubleshooting Anti-virus (MS Defender) Veritas BackupExec, etc.
* Ability to support a wide range of desktop applications (e.g., MS Office 365, Project, Visio, etc.)
* Developing image / software through Intune/SCCM
* Experience of ITIL based call management system, e.g., FreshService
* Basic understanding of managing hardware and software assets and control software register - full training will be given
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