Administration officer

Job Description Administration Officer – £25,625 per annum – Harrogate, North Yorkshire

The Role
Do you enjoy helping people and solving problems in a calm, professional way? Are you experienced in administration and confident working with systems, customers, and colleagues alike? As our Administration Officer you’ll be the first point of contact for many of our customers and contractors—whether that’s answering phones, managing inboxes, updating systems, or helping with repairs and compliance records. This role is ideal for someone who is friendly, efficient, and highly organised, with strong attention to detail.

If this sounds interesting, then this could be the perfect opportunity for you.

Key Responsibilities:
Provide a welcoming and professional reception service
Handle incoming calls and resolve queries where possible
Update customer and property information on our housing system
Maintain inboxes for general and repair enquiries
Raise and manage repairs and monitor contractor performance
Process contractor invoices accurately and on time
Assist with meeting arrangements and documentation
Support the Housing Team
Carry out customer satisfaction calls
Monitor safety and compliance data, including gas and electrical checks