About us At Accolade Wines, our purpose is to enrich everyday moments. Our award-winning portfolio includes beloved brands such as Hardys, Grant Burge, St Hallett, Mud House, Jam Shed and many more. Having recently been voted Employer of Choice 2024, we are excited to continue our journey as one of the top wine companies in the world for market share. About the role This role is integral to ensuring the highest standards of quality, safety, and compliance across our supply chain. As a key member of the team, you will be responsible for administrative duties supporting the Quality Assurance Manager and Head of Quality for driving Quality Assurance and continuous improvement from supplier to end customer by means of implementing, managing and monitoring Quality Assurance Management Systems (QMS) internally as well as externally. You will work closely with various internal departments, including winemaking, compliance, logistics, customer services, planning, NPD, as well as external suppliers, wineries and service providers, to foster quality-driven relationships and ensure the delivery of top-tier products to our customers. This is a fixed term contract for 6 months working 20 hours per week. Key responsibilities include: You will administrate, manage and maintain Quality System processes and associated documentation to ensure compliance with Regulatory Standards and Corporate expectations. This includes but is not limited to the following quality systems: Product Quality Reports: Creating and updating various reports for Accolade brands and retailers own label Document control management QMS performance (e.g., KPIs, SQC, Annual Reports) Issuing and controlling CGMP documentation to support business activities Supporting continuous improvement and training of quality systems documentation, training materials, and processes to ensure compliance with CGMP Supporting the administration of supplier auditing programs, certifications, and qualifications Gathering and providing data to the Quality Manager / Head of Quality when required during investigations Responding to customer and supplier day-to-day queries Progress chasing CAPAs, OFIs Investigating customer queries and non-conformances Making decisions on quality with support from the Quality Manager and Head of Quality Managing the Internal-Notification system, escalating any overdue actions to management team Supporting general EHS administration activities when required What youll bring: Practical experience and in-depth understanding of regulatory frameworks (e.g., BRCGS, Agents and Brokers, FSSC, ISO) Degree or diploma in Chemistry, Winemaking or a related technical field Demonstrable experience in Quality Assurance, Supplier Development & Management, or a related field, preferably in manufacturing industries Hands-on experience with quality management tools and methodologies (e.g., ISO) Advance Microsoft Excel skills including data entry, formatting, basic formulas, pivot tables, charts, conditional formatting, data validation, VLOOKUP, Macros and VBA, Power Query A good knowledge of Quality System Processes (such as Change Control, Deviation, Document Control and CAPA etc.) Ability to travel locally when required Strong problem-solving skills with the ability to conduct root cause analysis and drive corrective actions Excellent communication and negotiation skills, capable of effectively engaging with suppliers, internal stakeholders, and senior management Strong organizational skills with the ability to manage multiple projects and priorities in a fast-paced environment Ability to influence stakeholders at all levels of the organization Proactive, self-motivated, and able to work independently with minimal supervision Strong interpersonal skills with the ability to work effectively in a team-oriented environment Demonstrable experience of working with external suppliers to drive quality improvements and resolve issues What you can expect: Accolade Wines will provide the ideal climate and a hand-picked rewards package for you to make a difference in our successful and growing business. You will also have access to: Wine allowance and access to unique wine specials Flexible working (Up to 2-3 days working from home) Paid Parental Leave Start your weekend early with our Fast Friday finishes Loyalty Leave Accolade Wines Anniversary day off Go Beyond Day - making a different in your local community Access to an extensive online learning library Private Health Insurance Discounts Annual Flu Vaccination Program Employee Assistance Program Various exclusive employee discounts ADZN1_UKTJ