Ready to revolutionize healthcare, making it faster and more accessible than ever before? How we started: Back in 2013, our founder Dwayne D’Souza saw an opportunity to give people faster and more convenient access to medications using technology. We've grown rapidly since our inception, without any external funding whatsoever – achieving profitability through innovation and a highly disciplined approach to growth. Where we are now: We’ve earned the trust of millions of people worldwide through our top-selling products and well-known brands: MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A lot of our success is down to having our own pharmacies, manufacturers and products – spearheaded by leading in-house medical teams, researchers and pharmacists. Our 2023 global revenue was $80m, and we’re set to more than double this in 2024 as we look to surpass $200m and positively impact the daily lives of more people than ever before. There’s never been a more exciting time to join HeliosX. Where we’re going: Over the next five years, you’ll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions. You’ll be part of helping more people access prescription treatments and, most importantly, making personalised care better, quicker and easier for everyone. Come be a part of making our dream of easier and faster healthcare a reality About the Role We are looking for a proactive and motivated Team Lead to drive excellence in our clinical team as we enter a phase of hyper-growth. Sitting in the Clinical Engagement & Onboarding team, this role executes onboarding, performance management and retention strategies in the clinical team. This role manages and supports a cohort of clinicians to deliver high standards of care and operational efficiency, working closely with Medical Ops (HeliosX’s team of GPs) and the Operations & Performance teams. If you’re passionate about leadership in healthcare, committed to high standards, and thrive in a dynamic, fast-paced environment, this role is the perfect opportunity to make an impact. Key Responsibilities Lead & Support Clinicians Serve as the functional line manager for a group of UK clinicians, acting as their primary point of contact for guidance, support, and direction in daily clinical activities. Ensure clinicians use the right channels for matters such as rota changes, escalations, and protocol queries, providing timely and effective support. Conduct bi-annual appraisals, regular 1-on-1s, and feedback sessions to foster ongoing development and growth. Manage any pastoral, HR-related, or administrative issues, offering compassionate support and practical solutions. Drive Performance Excellence Monitor clinician performance against key metrics, such as productivity, utilisation, CSAT, and clinical decision-making. Facilitate training sessions alongside the GP Lead team and ensure clinicians have access to all necessary resources. Identify performance trends and proactively propose initiatives to boost clinician effectiveness and service quality. Enhance Onboarding & Training Lead the onboarding process for new clinicians, ensuring a seamless integration into the team and access to resources. Collect and analyse feedback to continuously improve onboarding processes and clinician experience. Maintain up-to-date records of clinician licences and training to ensure compliance and visibility of team capability across all brands and pathways. Promote Engagement & Retention Champion clinician engagement initiatives, including recognition programs, check-ins, feedback mechanisms, and team-building activities. Support in executing strategies to enhance clinician retention and job satisfaction. Foster a positive and inclusive team culture, ensuring every clinician feels supported, valued, and part of a community. Collaborate Across Teams Partner with Medical Ops and Operations teams to implement new service launches and process changes, driving team adoption and collecting clinician feedback. Work closely with Operations to optimise scheduling, capacity planning, and resource allocation. Provide insights and feedback from the clinician cohort, contributing to continuous improvement initiatives and operational enhancements. What You’ll Bring Management experience, ideally in healthtech. Nice to have: clinical background. Passion for improving performance, with an understanding of performance metrics. Data-driven mindset with experience using insights to drive performance improvements. Excellent communication and interpersonal skills, with the ability to build strong relationships with clinicians and cross-functional teams. Strong organisational skills and attention to detail, with the ability to manage multiple priorities. Why work with us? At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions Aside from working with our all-star team, here are the other benefits of coming on board: Generous equity allocations with significant upside potential 25 Days Holiday ( all the usual Bank Holidays) Private health insurance, along with extra dental and eye care cover Pension scheme Enhanced parental leave Cycle-to-work Scheme Electric Car Scheme Free Dermatica and MedExpress products every month, as well as family discounts Home office allowance Access to a Headspace subscription, discounted gym memberships, and a learning and development budget (alongside a free Kindle and audible subscription)