Purpose Ofgem is the energy regulator for Great Britain, and its key purpose is to protect the interest of current and future energy consumers. We work to protect energy consumers, especially vulnerable people, by ensuring they are treated fairly and benefit from a cleaner, greener environment. We are responsible for: working with government, industry and consumer groups to deliver a net-zero economy, at the lowest cost to consumers. stamping out sharp and bad practice, ensuring fair treatment for all consumers, especially the vulnerable. enabling competition and innovation, which drives down prices and results in new products and services for consumers. The recent gas price crisis highlights the fast-changing nature of the energy market and the need for radical change to ensure security of supply and transition to a net zero carbon economy. Help us embed the digitalisation of Ofgem to become a smart regulator, utilising new technologies and operating models to enable the future energy sector. It has never been more necessary for Ofgem to transform into a digital regulator and ensure consumers maximise the benefits from a rapidly changing energy market. You will be responsible for all aspects of Salesforce CRM Programme change activities, working closely with the Programme leadership, agile delivery teams, and Partners. You'll plan, implement and ensure adoption of Salesforce (Public Sector Solutions), and the subsequent scaling of the platform to other user groups across Ofgem. You will be comfortable working with ambiguity, with an aptitude for cutting through complexity to find a way forward with minimal senior direction. You will also be a first-rate communicator, in person and in writing, with a record of delivering change at pace and collaborating around high-quality content. You will create messaging for senior stakeholders and internal awareness communications whilst remaining focused on delivering a programme of structured, coordinated and impactful business change and engagement to the users. Your experience in Salesforce implementations and digitally enabled projects will be key. You'll need to be "hands-on" within the programme team to ensure target benefits are agreed, and to plan, develop, and coordinate training, workshops, toolkits, surveys and success measures. Due to the cross-cutting nature of the programme across Ofgem and the energy sector, the role will interface with the different Directorates and will need to consider other initiatives, and operational activities affecting the teams adopting the platform. If you are excited by the idea of demonstrating your expertise, by successfully delivering a powerful new platform into the hands of users- this role is for you. We welcome candidates from all backgrounds, and especially welcome individuals fromunderrepresented groups. While this is a full-time role, flexible working patterns and job shares are welcome. Key Responsibilities Use structured methodologies to lead and conduct all end-to-end change management activities for the Salesforce CRM Programme. Lead the programme and business stakeholders through the key steps: Prepare to ensure the teams are ready for the changes to come, that content and communications explaining the need for the change are created and used to address challenges that could arise during the process. Plan to ensure the approach, sub-plans, target benefits and metrics are agreed, stakeholders are identified, and roles are clear for adopting Salesforce and signing off on changes. Implementation - execute on the agreed change plan and sub-plans, producing all deliverables to time and quality, adjusting as needed, to achieve the goals laid out in planning. Immersion/adoption - ensure the changes in behaviours, and workflows "stick", updating workflow documentation, and Salesforce guidance materials, and adjusting metrics. Analysis/review - encourage user feedback, review effectiveness of the change, and the process followed to implement. Regularly revisit target benefits and adjust and continuously improve to ensure successful and speedier change the next time. Identify and plan engagement with all Salesforce stakeholders and users, adopting a collaborative and feedback driven approach. Supporting and engaging with senior leaders, coach managers, and supervisors. Assist with ensuring employee perspectives are reflected in design of Salesforce enabled processes and integrations. This also includes continuous improvement of systems and processes through conducting focus groups and feedback sessions. Apply change management best practice, tools and techniques to ensure smooth adoption of Salesforce and related ways of working. This will include change impact assessments, readiness reviews, ensuring success of demos, feedback sessions, training needs assessments and training, and communications. Own and deliver programme communications and Salesforce specific content as part of the communication plan, incorporating feedback, managing resistance and celebrating success. Identify and analyse change and adoption risks and issues and prepare risk mitigation tactics, remediation plans, and track and report issues. Key Outputs and Deliverables Aregularlyupdatedchangeand engagementapproach,plan segmented to the different audiences and stakeholders,supported by effective planning tools and engagement withrelevantCRM Board Members, Business Leads and SMEs. Evolving change sub-plans - Communications Plans, Resistance Management plans, Coaching and training plans. Training and adoption plans, session plans, andcore and specialist Salesforcecontent- with a focus onenablingre-useandself-serve,throughonline channels. Deliverrelevantanalysis, action plans and interventions e.g.change impact and readiness reviewsand action plans. Excellent quality content across all engagement channels;News articles, blog posts and intranet(SharePoint)content delivered to time andhigh-quality standards,to buildawareness andto positively promote the programme and Salesforceplatform. Target benefits, measures,analysisand reporting Person specification Key Stakeholder Relationships This role will require you to collaboratively build and maintain excellent working relationships with several teams across Ofgem, as well as externally - you will need first-rate interpersonal skills. Internally you will work particularly closely with colleagues across in the CRM team, Digital, Data and Security Services (DDSS), Directorates of relevant user groups, and Internal Communications. You will be regarded as a go-to person for advice and techniques for adoption of Salesforce. Role Criteria Essential Experience in specialist business change roles for digitally enabled programmes. You are a specialist change manager, applying all activities within change and can pragmatically apply the right approaches within different project environments. (Lead) Ability to lead business change activities in a project/programme structure with sufficient experience of agile to be able to align change approaches. Evidence of carrying out business change activities with minimal guidance and/or templates. Desirable Experience of leading and delivering business change activities for Salesforce implementations/integrations in multiple companies, particularly as a new service. Behaviours We'll assess you against these behaviours during the selection process: Seeing the Big Picture Changing and Improving Communicating and Influencing Delivering at Pace Technical skills We'll assess you against these technical skills during the selection process: Please refer to the Candidate Pack and Role Profile attached for full details. Benefits Alongside your salary of £45,614, OFGEM contributes £13,214 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; Hybrid working, flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills. When you press the 'Apply now' button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications. You will then be asked to provide a 1250 word 'personal statement' evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential and desirable skills and capabilities. The Civil Service values honesty and integrity and expect all candidates to abide by these principles. Ofgem take any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .