Our client is a leading manufacturer in the heavy engineering sector. They are looking for a dedicated Customer Service Representivie with a can-do attitude to join our team. In this role, you will be responsible for managing customer accounts post-order, ensuring a smooth process from order placement to delivery. You will build strong relationships with clients, coordinate with various departments, and work under pressure to achieve targets. This position offers a unique opportunity to work in a friendly and supportive office environment where no two days are the same. Key Responsibilities: Manage customer accounts post-order, ensuring a seamless process from order placement to delivery. Build and maintain strong rapport with clients to foster ongoing business relationships. Coordinate with various departments to ensure timely and accurate order fulfilment. Work under pressure to achieve targets and meet deadlines. Communicate with customers over a period of 2-12 weeks via Teams, email, and phone. Collaborate with a team in a friendly and supportive office environment. Embrace the dynamic nature of the role where no two days are the same. Requirements: Proven experience in maintaining long-term relationships with customers Strong communication and interpersonal skills. Ability to work effectively under pressure and meet targets. Proficiency in using Teams, email, and phone and Microsoft Office. Team player with a positive attitude. Strong problem-solving skills and attention to detail. Ability to adapt to changing priorities and work in a fast-paced environment. Preferred but not essential Experience working within a manufacturing industry. Experience with SAP software. Familiarity with project management tools and methodologies. Knowledge of supply chain processes and logistics. Previous experience in a customer-facing role. Proficiency in using CRM systems. What's on Offer: A supportive and collaborative work environment. Opportunities for professional growth and development.