University Hospitals Sussex NHS Foundation Trust (279)
We are looking to recruit a self-motivated individual to join the Domestic Department at Worthing Hospital as a Domestic Supervisor. The post holder will be responsible for managing Domestic staff on a daily basis, ensuring National Cleaning Standards are upheld.
Main Duties of the Job
The post holder will be responsible for managing Domestic staff daily, which will include appraisals, health and wellbeing management, monitoring standards, rotas, and mandatory training.
About Us
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff, which is extensive and designed to support you when you need it, including where possible, flexible working to support work-life balance.
As a university trust and a leader in healthcare research, we value learning, teaching, and training so that we can be the best we can be. From the moment you start with us and throughout your career, we will help you to grow and develop. We hope that in choosing UHSussex, you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Job Responsibilities
Communications and Relationship Skills
* Maintain the confidentiality of information about patients, staff, and other health service business in accordance with Trust Policy.
* Provide effective communication and support to facilitate all types of meetings relevant to the operation of the department.
* Assist hospital staff, visitors, and patients when faced with difficult situations caused by third parties, following Trust policies and procedures.
* Communicate sensitive issues when dealing with deceased families using tact and respect.
* Guide and direct visitors and deal with telephone calls in a helpful and friendly manner, taking written notes of any relevant information.
* Investigate and resolve complaints speedily and effectively, maintaining a positive image of the department.
* Take a leading role in departmental Information Technology initiatives.
* Provide advice and support to the Domestic team.
Qualifications and Experience
* As per Job Specification
Analytical and Judgemental Skills
* Maintain effective and efficient records of all Domestic services, observing varying trends and evidencing them to the Senior Domestic Supervisor.
* Communicate daily with all users regarding any variation in services that may be required, using judgement to rearrange priorities when necessary.
* Understand and adhere to procedures for dealing with complaints and ensure they are dealt with promptly and sympathetically.
Planning and Organisational Skills
* Attend daily briefing meetings with the Senior Domestic Supervisor, liaising with other Supervisors to ensure operational continuity.
* Respond to the bleep and subsequent messages, deploying staff appropriately.
* Plan/schedule rosters and appropriate annual leave within the team to ensure service coverage at all times.
Person Specification
Experience
* Level NVQ 3 in a management discipline or equivalent experience.
* Experience of supervising a multi-disciplined workforce. Knowledge of various cleaning methods including Hydrogen Peroxide.
* IOSH Certification.
* Experience in the role of a Domestic Assistant or equivalent front-line service.
Skills
* Develop and maintain good communication with people at all levels about difficult matters and/or in difficult situations.
* Ability to assess how to safely transport hospital equipment and utilize appropriate manual handling techniques.
* Ability to prioritize work and understand rosters/rotas.
Equality, Diversity & Inclusion
* Evidence of having undertaken own development to improve understanding of equalities issues.
* Evidence of having championed diversity in previous roles (as appropriate to role).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and a submission for Disclosure to the Disclosure and Barring Service will be necessary to check for any previous criminal convictions.
Employer Name
University Hospitals Sussex NHS Foundation Trust (279)
£24,071 to £25,674 per annum pro rata
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