NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. Onsite IT Support Technical Analyst Brentford, UK Main Duties and Responsibilities: • To diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications. • To assist all our users with any logged IT related incident when called upon. • To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary. • To accurately record, update and document requests using the IT service desk system. • To install and configure new IT equipment. • To resolve incidents and upgrade different types of software and hardware • To resolve incidents with printers, copiers and scanners • To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner. • Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. • Must be ready and willing to work as part of a IT Support Team • Must have an ability to manage changing priorities • To create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient. • To work within the relevant legislation, policies and procedures. • To actively support equality and diversity policies of the organization. • To attend training courses as identified and agreed for appropriate development. Skills: • Good working and troubleshooting knowledge of Windows 10/11 • Experience with an ITSM tool to update tickets on a daily basis, such as Servicenow • Microsoft Active Directory knowledge and usage • Experience with Microsoft Office 365 • Basic TCP/IP Networking Protocols • Setup of wireless handheld devices such as Apple iOS iPhone / iPad • Coordinate activities with Help Desk, Network Services, or other IS groups