At Sodexo, we're not just about food services; we're about creating exceptional experiences for every client we serve. We are seeking a strategic, dynamic Account Support Manager to steer our operations across multiple prestigious sites in the Home Counties and occasionally beyond. This role is a fantastic opportunity for those with a proven track record in contract catering and multisite management, looking to step into a role that prepares you for future leadership as an Account Manager.
You will act as a senior representative, providing stellar support to Account Managers and ensuring operational excellence across the Southern Independent Schools Division. With a focus on developing long-term, profitable client relationships, you will be at the forefront of negotiating contracts and driving new business opportunities.
This is more than just a job; it's a career path laden with opportunities to showcase your ability to influence and lead in high-stakes environments. Ideal candidates will have robust experience managing multi-site/multi-service units or large standalone contracts and should be comfortable interacting with senior management, embodying confidence and gravitas during high-level discussions.
This role will cover Home counties (Berks, Bucks, Hertfordshire, Essex, Kent, Surrey- also Oxfordshire and Hampshire predominantly)
What you’ll do:
* Provide and add support to the services to the agreed specification and to the agreed performance, qualitative and financial targets.
* Provide and add support in managing a team to increase the Client and Sodexo’s revenue opportunities i.e., cash sales, labour efficiency and generate the GOP expected at each site across the portfolio of business.
* Nurture client relationships in order to stabilize & develop them for long term partnerships.
* Recruit, induct and develop talented employees within the business portfolio and to manage poor performance.
* Identify opportunities for organic growth and new business.
What you bring:
* Track record of success in a similar role in a multi-site (3rd party) business.
* Proven experience of developing profitable relationships for multi-site contracts.
* Experienced in leading company initiatives and change management processes.
* Ability to identify and sell new business.
* Strong communication and negotiation skills.
* Excellent client relationship management.
* Experience of working in a standards/compliance environment.
* Relevant qualification and training.
* Broad commercial experience and business acumen and knowledge of external industry developments.
What we offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:
* Flexible and dynamic work environment.
* Competitive compensation.
* Access to ongoing training and development programs.
* Countless opportunities to grow within the company.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
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