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Buckinghamshire Jaguar Land Rover, Aylesbury
Monday to Friday 8am-5.30pm + 1 in 4 Saturday morning 8am-12:30pm (paid as overtime)
Salary: basic £30,000 + up to £4,800 bonus
Lookers Buckinghamshire Jaguar Land Rover are recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of Service Advisors, Vehicle Technicians, Apprentices and our enthusiastic and friendly Aftersales Manager Jen.
As a Service Advisor at Buckinghamshire Jaguar Land Rover, you will benefit from continuous training opportunities through our in-house brand development, as well as learning from the Aftersales Manager. This is a truly exciting opportunity with potential for progression within Lookers!
Responsibilities
1. Booking MOTs, services and other repair work for our customers
2. Advising customers about warranty cover and upselling additional parts/accessories that will benefit them
3. Liaising with the full Aftersales department to organise and schedule appointments based on workload and call volumes
4. Managing a high volume of customers daily, as well as telephone calls and online booking queries
5. Informing customers of turnaround times and ensuring effective communication throughout the time their car is in the workshop
6. Maintaining accurate customer records and updating the systems when any bookings have been made
Qualifications
You will have heaps of energy, a warm personality, and a real passion for delivering first-class customer experiences. Excellent communication skills and the ability to build rapport easily are essential, as well as the ability to explain technical information clearly and concisely. Previous experience using Kerridge (also known as ADP) would be an advantage.
For this role, you will need to maintain accurate customer records. You will be a great team player but also able to work independently. We want to hear from you if you have worked in a similar role within the automotive industry or have a passion for customer service and cars!
If your skills and experience match what we are looking for, please apply.
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