Company: Mercer
Description:
The Insurer Engagement & Product Governance Coordinator plays a pivotal role in enhancing product governance, facilitating internal provider forums, and overseeing training for third-party providers and products. This position is essential for ensuring compliance, improving product quality, and fostering a culture of knowledge sharing within the organisation.
The coordinator will work closely with various stakeholders to ensure that all documentation and training materials are produced timely and accurately, thereby supporting the overall strategic objectives of MMB.
The role can be based in either our Birmingham, Manchester or Edinburgh offices and is a hybrid role that has a requirement of working at least three days a week in the office.
We will count on you to:
Enhance Product Governance:
* Ensure the timely and accurate production and storage of all documentation required for the approval and ongoing governance of third-party products.
* Collaborate with compliance and legal teams to identify and mitigate compliance risks associated with product offerings.
* Regularly review and update governance processes in collaboration with the Compliance Team to improve product quality and ensure adherence to regulatory requirements.
Facilitate Provider Forums:
* Coordinate and organise regional provider forums, ensuring that all colleagues are trained and informed about the latest products and services.
* Develop agendas, materials, and presentations for forums, promoting a culture of inclusivity and comprehensive knowledge sharing.
* Gather feedback from participants to continuously improve the effectiveness of the forums and address any knowledge gaps.
Oversee Third Party Provider Training:
* Manage and coordinate the development of e-learning content for third-party providers, ensuring it aligns with Marsh McLennan’s training and competency (T&C) regime.
* Collaborate with subject matter experts to create product-specific training materials that enhance the overall competency of colleagues.
* Monitor and evaluate the effectiveness of training programmes, making recommendations for improvements as necessary.
What you need to have:
* Previous experience in a product governance or training coordination role.
* Strong organisational and project management skills, with the ability to manage multiple tasks and deadlines.
* Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
* Proficient in using e-learning platforms and training management systems.
* Strong analytical skills, with the ability to assess compliance risks and product quality metrics.
What makes you stand out?
* Experience in the financial services or insurance industry.
Why join our team:
* We help you be your best through professional development opportunities, interesting work and supportive leaders.
* We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
* Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
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